SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:10:06 | VAS-1792296605-87D94E6874EC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 05:10:03 | VAS-1792296600-FC9A09CB0C90 | AGGREGATOR | TXN_COMPLETION | 2335.32ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:09:58 | VAS-1792296595-30D681EB3C9D | TELCO | TXN_COMPLETION | 2542.99ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:09:58 | VAS-1792296595-30D681EB3C9D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:09:51 | VAS-1792296590-BB225E9959C5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:09:43 | VAS-1792296580-BC4795CE4DB3 | TELCO | TXN_COMPLETION | 960.02ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:09:43 | VAS-1792296580-BC4795CE4DB3 | AGGREGATOR | TXN_COMPLETION | 1462.15ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:09:43 | VAS-1792296580-BC4795CE4DB3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:09:36 | VAS-1792296575-E234CA9A27FC | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:09:24 | VAS-1792296561-3DB3D6E2AE13 | AGGREGATOR | TXN_COMPLETION | 1779.23ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 05:09:18 | VAS-1792296556-6E2699E3F4CD | TELCO | TXN_COMPLETION | 1658.15ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 05:09:09 | VAS-1792296546-95DFF6D75895 | TELCO | TXN_COMPLETION | 2537.43ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 05:09:09 | VAS-1792296546-95DFF6D75895 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 05:08:47 | VAS-1792296526-EFD9D402699F | TELCO | TXN_COMPLETION | 966.30ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:08:47 | VAS-1792296526-EFD9D402699F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:08:17 | VAS-1792296497-E4B81C6DAD35 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:08:08 | VAS-1792296487-0EC1D9B614BC | AGGREGATOR | TXN_COMPLETION | 418.28ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:08:08 | VAS-1792296487-0EC1D9B614BC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:07:58 | VAS-1792296477-547DE7CB5B80 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 05:07:53 | VAS-1792296472-3626253CFF08 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |