SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:40:26 | VAS-1792294826-C0C51E6EE1B4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:40:22 | VAS-1792294821-3592D1BCB30E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:40:12 | VAS-1792294811-56EC93373559 | TELCO | TXN_COMPLETION | 1032.82ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:40:12 | VAS-1792294811-56EC93373559 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:40:09 | VAS-1792294806-93FD2828A921 | AGGREGATOR | TXN_COMPLETION | 1996.95ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:40:03 | VAS-1792294802-414479E71D06 | AGGREGATOR | TXN_COMPLETION | 488.25ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 04:39:43 | VAS-1792294782-EFFE69D92A77 | AGGREGATOR | TXN_COMPLETION | 1289.35ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:39:43 | VAS-1792294782-EFFE69D92A77 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:39:12 | VAS-1792294752-8EBA8449A032 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 04:39:09 | VAS-1792294747-1E0FD339319D | AGGREGATOR | TXN_COMPLETION | 1539.08ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 04:39:09 | VAS-1792294747-1E0FD339319D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 04:39:04 | VAS-1792294743-0C4284FB6EC2 | TELCO | TXN_COMPLETION | 1081.02ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:38:53 | VAS-1792294732-E5D60291DC53 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:38:48 | VAS-1792294728-FE718C8CA979 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:38:41 | VAS-1792294718-398D5A7521E9 | TELCO | TXN_COMPLETION | 2416.39ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:38:41 | VAS-1792294718-398D5A7521E9 | AGGREGATOR | TXN_COMPLETION | 954.00ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:38:31 | VAS-1792294708-9029B203B1EA | TELCO | TXN_COMPLETION | 2272.73ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:38:20 | VAS-1792294698-38B53D921B95 | AGGREGATOR | TXN_COMPLETION | 1611.91ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:38:20 | VAS-1792294698-38B53D921B95 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:38:16 | VAS-1792294693-F1C87C00E6AD | TELCO | TXN_COMPLETION | 2410.36ms | 500.00ms | Access Bank | NexBridge | MTN |