SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:53:00 | VAS-1792270378-68AAAC52204E | AGGREGATOR | TXN_COMPLETION | 783.83ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 21:52:55 | VAS-1792270373-92AA9D4EA0D0 | AGGREGATOR | TXN_COMPLETION | 2389.38ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 21:52:50 | VAS-1792270368-B6AB6B36CDA6 | AGGREGATOR | TXN_COMPLETION | 1553.52ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:52:50 | VAS-1792270368-B6AB6B36CDA6 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:52:44 | VAS-1792270363-EB34F505639F | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:52:30 | VAS-1792270348-E0F013727BAB | TELCO | TXN_COMPLETION | 1350.14ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:52:30 | VAS-1792270348-E0F013727BAB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:52:24 | VAS-1792270343-400430E14F8B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 21:52:20 | VAS-1792270339-4C33AD30BB5E | AGGREGATOR | TXN_COMPLETION | 1162.67ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 21:52:20 | VAS-1792270339-4C33AD30BB5E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 21:52:12 | VAS-1792270329-7EDEA727F6F3 | AGGREGATOR | TXN_COMPLETION | 2354.32ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:52:12 | VAS-1792270329-7EDEA727F6F3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:51:56 | VAS-1792270314-F25ED23E1883 | TELCO | TXN_COMPLETION | 1583.91ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:51:56 | VAS-1792270314-F25ED23E1883 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:51:49 | VAS-1792270309-85F984488F27 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 21:51:42 | VAS-1792270299-8D1FA7CE7F85 | AGGREGATOR | TXN_COMPLETION | 2146.72ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:51:42 | VAS-1792270299-8D1FA7CE7F85 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:51:32 | VAS-1792270289-2CC81465BC90 | TELCO | TXN_COMPLETION | 2327.55ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:51:32 | VAS-1792270289-2CC81465BC90 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:51:07 | VAS-1792270265-4BD300D7229B | AGGREGATOR | TXN_COMPLETION | 1573.47ms | 400.00ms | MoMo PSB | NexBridge | Airtel |