SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:38:15 | VAS-1792269494-9AA0D1A2A8C1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:38:06 | VAS-1792231684-506D3FC3DF5E | TELCO | TXN_COMPLETION | 37800985.24ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 21:38:06 | VAS-1792231684-506D3FC3DF5E | MERCHANT | TXN_COMPLETION | 37806.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 21:37:59 | VAS-1792269479-6BB9CA1E618A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:37:55 | VAS-1792269474-DF9305B46E71 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:37:45 | VAS-1792269464-D241DABC4590 | AGGREGATOR | TXN_COMPLETION | 817.61ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:37:45 | VAS-1792269464-D241DABC4590 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:37:37 | VAS-1792269454-375EF4EB871A | TELCO | TXN_COMPLETION | 1763.12ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 21:37:26 | VAS-1792269445-AD5F677FE00A | TELCO | TXN_COMPLETION | 1435.44ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 21:37:20 | VAS-1792269440-35CDFA61B766 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 21:37:14 | VAS-1792269430-EC15052238AB | TELCO | TXN_COMPLETION | 1631.08ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 21:37:14 | VAS-1792269430-EC15052238AB | AGGREGATOR | TXN_COMPLETION | 2010.47ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 21:37:14 | VAS-1792269430-EC15052238AB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 21:36:57 | VAS-1792269415-C210F6C1C25E | TELCO | TXN_COMPLETION | 1475.28ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 21:36:57 | VAS-1792269415-C210F6C1C25E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 21:36:46 | VAS-1792269405-588701DD8A1C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 21:36:26 | VAS-1792269386-967DC9524667 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:36:07 | VAS-1792269366-0E6C0BDCB1D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:36:04 | VAS-1792269361-03677D44AA95 | TELCO | TXN_COMPLETION | 1869.76ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 21:35:57 | VAS-1792269356-ADBBC9F79919 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |