SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:08:08 | VAS-1792253284-58BB56E4F3AA | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 17:07:51 | VAS-1792253269-25764E691FC4 | TELCO | TXN_COMPLETION | 1352.86ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 17:07:48 | VAS-1792253264-ED84200017E8 | TELCO | TXN_COMPLETION | 2497.63ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:07:48 | VAS-1792253264-ED84200017E8 | AGGREGATOR | TXN_COMPLETION | 1448.48ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:07:48 | VAS-1792253264-ED84200017E8 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:07:41 | VAS-1792253259-DAA2209F76BF | AGGREGATOR | TXN_COMPLETION | 1744.50ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 17:07:27 | VAS-1792253245-CE27441420EC | AGGREGATOR | TXN_COMPLETION | 1850.98ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 17:07:15 | VAS-1792253235-6167DBD959CA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:07:07 | VAS-1792253225-FF81735B2D6E | AGGREGATOR | TXN_COMPLETION | 1970.73ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:06:52 | VAS-1792253210-DD6ED1568127 | TELCO | TXN_COMPLETION | 1478.25ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 17:06:52 | VAS-1792253210-DD6ED1568127 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 17:06:47 | VAS-1792253205-07F225EA6FD9 | AGGREGATOR | TXN_COMPLETION | 1824.06ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:06:47 | VAS-1792253205-07F225EA6FD9 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 17:06:42 | VAS-1792253200-DEE7A20B210E | TELCO | TXN_COMPLETION | 996.97ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:06:42 | VAS-1792253200-DEE7A20B210E | AGGREGATOR | TXN_COMPLETION | 1042.33ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:06:42 | VAS-1792253200-DEE7A20B210E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:06:38 | VAS-1792253195-4B7C5F149763 | TELCO | TXN_COMPLETION | 2507.95ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:06:38 | VAS-1792253195-4B7C5F149763 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:06:28 | VAS-1792253186-DC11FC363F66 | TELCO | TXN_COMPLETION | 2201.98ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:06:28 | VAS-1792253186-DC11FC363F66 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |