SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3665 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3664 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3663 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3662 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3661 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3660 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3659 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261013-3658 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3657 | Oct 13 | Airtel | Success Rate | 95.0% | 93.7% | 163 | QUEUED | CLOSED |
| SLB-20261013-3656 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3655 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3654 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261013-3653 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 169 | QUEUED | CLOSED |
| SLB-20261013-3652 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3651 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3650 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3649 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261013-3648 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3647 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3646 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:41:34 | VAS-1792248091-82868894B5EB | TELCO | TXN_COMPLETION | 1082.44ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 15:41:34 | VAS-1792248091-82868894B5EB | AGGREGATOR | TXN_COMPLETION | 2378.81ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 15:41:34 | VAS-1792248091-82868894B5EB | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 15:41:21 | VAS-1792248081-AF3761A8297D | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 15:41:18 | VAS-1792248076-A4D098CBE69E | AGGREGATOR | TXN_COMPLETION | 1294.45ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:41:18 | VAS-1792248076-A4D098CBE69E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:41:16 | VAS-1792248071-CD2F2C2613CC | TELCO | TXN_COMPLETION | 2526.18ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:41:06 | VAS-1792248066-E71989149180 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 15:40:59 | VAS-1792248056-58B7EEB4A63E | AGGREGATOR | TXN_COMPLETION | 2529.04ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:40:59 | VAS-1792248056-58B7EEB4A63E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:40:49 | VAS-1792248046-90AAF12E54A1 | AGGREGATOR | TXN_COMPLETION | 1972.05ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 15:40:27 | VAS-1792248027-8836DD53CD68 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:40:13 | VAS-1792248012-073D6D4A6F4A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:40:08 | VAS-1792248007-59615AD54DBB | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:40:03 | VAS-1792248002-7F6EA16AA973 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 15:39:49 | VAS-1792247987-390D58DD4DBB | AGGREGATOR | TXN_COMPLETION | 1284.54ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:39:49 | VAS-1792247987-390D58DD4DBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:39:39 | VAS-1792247978-2F7994EDBCD2 | AGGREGATOR | TXN_COMPLETION | 789.34ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:39:33 | VAS-1792247973-E5A5ABEC9E69 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 15:39:30 | VAS-1792247968-FBACA94CA3B3 | TELCO | TXN_COMPLETION | 651.32ms | 500.00ms | Opay | NexBridge | 9Mobile |