SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261013-3645 Oct 13 NexBridge Success Rate 95.0% 93.4% 172 QUEUED CLOSED
SLB-20261013-3644 Oct 13 Primus VAS Success Rate 95.0% 94.1% 148 QUEUED CLOSED
SLB-20261013-3643 Oct 13 9Mobile Success Rate 95.0% 94.3% 143 QUEUED CLOSED
SLB-20261013-3642 Oct 13 Glo Success Rate 95.0% 93.7% 159 QUEUED CLOSED
SLB-20261013-3641 Oct 13 Airtel Success Rate 95.0% 93.4% 171 QUEUED CLOSED
SLB-20261013-3640 Oct 13 MTN Success Rate 95.0% 93.9% 155 QUEUED CLOSED
SLB-20261013-3639 Oct 13 Telcos Direct Success Rate 95.0% 93.6% 162 QUEUED CLOSED
SLB-20261013-3638 Oct 13 Cordis Telcom Success Rate 95.0% 94.1% 152 QUEUED CLOSED
SLB-20261013-3637 Oct 13 NexBridge Success Rate 95.0% 93.2% 179 QUEUED CLOSED
SLB-20261013-3636 Oct 13 Primus VAS Success Rate 95.0% 94.2% 145 QUEUED CLOSED
SLB-20261013-3635 Oct 13 9Mobile Success Rate 95.0% 94.3% 143 QUEUED CLOSED
SLB-20261013-3634 Oct 13 Glo Success Rate 95.0% 93.7% 162 QUEUED CLOSED
SLB-20261013-3633 Oct 13 Airtel Success Rate 95.0% 93.4% 173 QUEUED CLOSED
SLB-20261013-3632 Oct 13 MTN Success Rate 95.0% 93.7% 160 QUEUED CLOSED
SLB-20261013-3631 Oct 13 Telcos Direct Success Rate 95.0% 93.7% 159 QUEUED CLOSED
SLB-20261013-3630 Oct 13 Cordis Telcom Success Rate 95.0% 94.3% 147 QUEUED CLOSED
SLB-20261013-3629 Oct 13 NexBridge Success Rate 95.0% 93.3% 176 QUEUED CLOSED
SLB-20261013-3628 Oct 13 Primus VAS Success Rate 95.0% 93.9% 153 QUEUED CLOSED
SLB-20261013-3627 Oct 13 9Mobile Success Rate 95.0% 94.4% 141 QUEUED CLOSED
SLB-20261013-3626 Oct 13 Glo Success Rate 95.0% 93.7% 160 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 10:45:59 VAS-1790175853-1351F3DF639D MERCHANT TXN_COMPLETION 2140929.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-18 10:45:45 VAS-1792316744-B3BB1D62F76C AGGREGATOR TXN_COMPLETION 796.38ms 400.00ms FirstBank NexBridge Glo
2026-10-18 10:45:38 VAS-1792316736-868EFD761C49 AGGREGATOR TXN_COMPLETION 1668.12ms 400.00ms MoMo PSB Cordis Telcom MTN
2026-10-18 10:45:32 VAS-1792316731-E06F4F98C397 TELCO TXN_COMPLETION 2552.81ms 500.00ms MoMo PSB Primus VAS 9Mobile
2026-10-18 10:45:17 VAS-1792316714-5961E7101B61 TELCO TXN_COMPLETION 2423.54ms 500.00ms Opay Telcos Direct 9Mobile
2026-10-18 10:45:17 VAS-1792316714-5961E7101B61 MERCHANT TXN_COMPLETION 9.00s 5.00s Opay Telcos Direct 9Mobile
2026-10-18 10:45:02 VAS-1792316699-BF9A0CA23B98 TELCO TXN_COMPLETION 2297.43ms 500.00ms FirstBank Telcos Direct MTN
2026-10-18 10:44:56 VAS-1792316692-3B582E1538B8 TELCO TXN_COMPLETION 2509.89ms 500.00ms MoMo PSB NexBridge Airtel
2026-10-18 10:44:56 VAS-1792316692-3B582E1538B8 AGGREGATOR TXN_COMPLETION 1985.42ms 400.00ms MoMo PSB NexBridge Airtel
2026-10-18 10:44:56 VAS-1792316692-3B582E1538B8 MERCHANT TXN_COMPLETION 10.00s 5.00s MoMo PSB NexBridge Airtel
2026-10-18 10:44:47 VAS-1792316684-B581BC659FD9 TELCO TXN_COMPLETION 2286.22ms 500.00ms FirstBank Telcos Direct MTN
2026-10-18 10:44:47 VAS-1792316684-B581BC659FD9 MERCHANT TXN_COMPLETION 12.00s 5.00s FirstBank Telcos Direct MTN
2026-10-18 10:44:30 VAS-1792316670-C63A8A95F999 MERCHANT TXN_COMPLETION 6.00s 5.00s Union Bank Telcos Direct Glo
2026-10-18 10:44:27 VAS-1792316662-D3A17C789DA3 AGGREGATOR TXN_COMPLETION 407.75ms 400.00ms Palmpay Telcos Direct 9Mobile
2026-10-18 10:44:01 VAS-1792316640-4F4502E72819 MERCHANT TXN_COMPLETION 9.00s 5.00s GTBank Telcos Direct 9Mobile
2026-10-18 10:43:55 VAS-1792316633-F12CC79DFA67 TELCO TXN_COMPLETION 2230.12ms 500.00ms FirstBank Telcos Direct 9Mobile
2026-10-18 10:43:55 VAS-1792316633-F12CC79DFA67 MERCHANT TXN_COMPLETION 25.00s 5.00s FirstBank Telcos Direct 9Mobile
2026-10-18 10:43:46 VAS-1792316625-659783500217 TELCO TXN_COMPLETION 971.43ms 500.00ms Kuda MFB Primus VAS Airtel
2026-10-18 10:43:39 VAS-1792316618-3AC17F026178 MERCHANT TXN_COMPLETION 11.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-18 10:43:32 VAS-1792316610-6257C8779142 AGGREGATOR TXN_COMPLETION 921.92ms 400.00ms Stanbic IBTC NexBridge MTN

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