SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3645 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3644 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.1% | 148 | QUEUED | CLOSED |
| SLB-20261013-3643 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.3% | 143 | QUEUED | CLOSED |
| SLB-20261013-3642 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3641 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261013-3640 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20261013-3639 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261013-3638 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3637 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 179 | QUEUED | CLOSED |
| SLB-20261013-3636 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3635 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.3% | 143 | QUEUED | CLOSED |
| SLB-20261013-3634 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 162 | QUEUED | CLOSED |
| SLB-20261013-3633 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261013-3632 | Oct 13 | MTN | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3631 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3630 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261013-3629 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261013-3628 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3627 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20261013-3626 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:27:51 | VAS-1792304871-AC72EA2D0B18 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:27:32 | VAS-1792304851-3A2D9C997467 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 07:27:23 | VAS-1792304841-CB0F9353EF83 | TELCO | TXN_COMPLETION | 774.42ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 07:27:23 | VAS-1792304841-CB0F9353EF83 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 07:27:07 | VAS-1792304822-726F26C9A72F | TELCO | TXN_COMPLETION | 2227.89ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:27:07 | VAS-1792304822-726F26C9A72F | AGGREGATOR | TXN_COMPLETION | 2543.79ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:27:07 | VAS-1792304822-726F26C9A72F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:26:49 | VAS-1792304807-A2B365E9F577 | AGGREGATOR | TXN_COMPLETION | 1641.12ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:26:49 | VAS-1792304807-A2B365E9F577 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:26:39 | VAS-1792304797-2E39C21F1814 | TELCO | TXN_COMPLETION | 1359.90ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:26:35 | VAS-1792304792-C6941F51AB74 | AGGREGATOR | TXN_COMPLETION | 2068.36ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:26:23 | VAS-1792304782-6453B0900054 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:26:20 | VAS-1792304777-9D77ADCEF08C | AGGREGATOR | TXN_COMPLETION | 1935.33ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:26:20 | VAS-1792304777-9D77ADCEF08C | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:26:14 | VAS-1792304773-A631B3C00474 | AGGREGATOR | TXN_COMPLETION | 1477.68ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:26:06 | VAS-1792304763-ABBF45FD8EB0 | TELCO | TXN_COMPLETION | 2477.70ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:26:06 | VAS-1792304763-ABBF45FD8EB0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:26:00 | VAS-1792304758-130E57F9AC08 | AGGREGATOR | TXN_COMPLETION | 1705.28ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 07:26:00 | VAS-1792304758-130E57F9AC08 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 07:25:49 | VAS-1792304748-6D6C928B620F | AGGREGATOR | TXN_COMPLETION | 1044.73ms | 400.00ms | Palmpay | Cordis Telcom | MTN |