SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3645 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3644 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.1% | 148 | QUEUED | CLOSED |
| SLB-20261013-3643 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.3% | 143 | QUEUED | CLOSED |
| SLB-20261013-3642 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3641 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261013-3640 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20261013-3639 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261013-3638 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3637 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 179 | QUEUED | CLOSED |
| SLB-20261013-3636 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261013-3635 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.3% | 143 | QUEUED | CLOSED |
| SLB-20261013-3634 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 162 | QUEUED | CLOSED |
| SLB-20261013-3633 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 173 | QUEUED | CLOSED |
| SLB-20261013-3632 | Oct 13 | MTN | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3631 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3630 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261013-3629 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 176 | QUEUED | CLOSED |
| SLB-20261013-3628 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3627 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20261013-3626 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:12:29 | VAS-1792278747-A8CCE59D50D0 | TELCO | TXN_COMPLETION | 791.25ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 00:12:29 | VAS-1792278747-A8CCE59D50D0 | AGGREGATOR | TXN_COMPLETION | 1113.90ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 00:12:29 | VAS-1792278747-A8CCE59D50D0 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 00:12:18 | VAS-1792278737-96532C122EE4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:12:15 | VAS-1792278732-2AB768DFDCF5 | TELCO | TXN_COMPLETION | 2468.74ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 00:12:08 | VAS-1792278727-4F5478E8208E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 00:12:04 | VAS-1792278722-B88871F3DE3B | AGGREGATOR | TXN_COMPLETION | 1002.91ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:11:58 | VAS-1792278717-EF79A6966882 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:11:53 | VAS-1792278713-5785A9092C6D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:11:45 | VAS-1792278703-98F038EE1AD3 | TELCO | TXN_COMPLETION | 2530.82ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:11:45 | VAS-1792278703-98F038EE1AD3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:11:25 | VAS-1792278683-30844F44F41B | TELCO | TXN_COMPLETION | 961.56ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:11:25 | VAS-1792278683-30844F44F41B | AGGREGATOR | TXN_COMPLETION | 830.61ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:11:25 | VAS-1792278683-30844F44F41B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:11:15 | VAS-1792278673-44F70E2ECF7C | AGGREGATOR | TXN_COMPLETION | 1117.53ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:11:15 | VAS-1792278673-44F70E2ECF7C | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:11:01 | VAS-1792278658-8164FFA07DA2 | AGGREGATOR | TXN_COMPLETION | 2670.49ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:11:01 | VAS-1792278658-8164FFA07DA2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:10:54 | VAS-1792278654-7D7FC8FCF44E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:10:50 | VAS-1792278649-E59E7D1D7723 | AGGREGATOR | TXN_COMPLETION | 818.03ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |