SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3625 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 177 | QUEUED | CLOSED |
| SLB-20261013-3624 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20261013-3623 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3622 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 145 | QUEUED | CLOSED |
| SLB-20261013-3621 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3620 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3619 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20261013-3618 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3617 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 178 | QUEUED | CLOSED |
| SLB-20261013-3616 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20261013-3615 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20261013-3614 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3613 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 172 | QUEUED | CLOSED |
| SLB-20261013-3612 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 166 | QUEUED | CLOSED |
| SLB-20261013-3611 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3610 | Oct 13 | Glo | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261013-3609 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3608 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
| SLB-20261013-3607 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3606 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:32:02 | VAS-1792243920-8241D397DC77 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 14:31:46 | VAS-1792243905-1ACD04795009 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 14:31:36 | VAS-1792243895-C825B4C01D71 | TELCO | TXN_COMPLETION | 918.79ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 14:31:36 | VAS-1792243895-C825B4C01D71 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 14:31:28 | VAS-1792243885-C363AD9F45E6 | TELCO | TXN_COMPLETION | 2087.70ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 14:31:28 | VAS-1792243885-C363AD9F45E6 | AGGREGATOR | TXN_COMPLETION | 729.50ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 14:31:23 | VAS-1792243880-992E9855AC47 | TELCO | TXN_COMPLETION | 1932.89ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 14:31:17 | VAS-1792243877-F1135DE945F1 | TELCO | TXN_COMPLETION | 1341.11ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:31:11 | VAS-1792243871-916BE4E0A89A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:31:06 | VAS-1792243866-2D97DBEDED97 | AGGREGATOR | TXN_COMPLETION | 420.08ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:30:56 | VAS-1792243856-BFBA8A3CE347 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:30:52 | VAS-1792243851-F7997981720A | AGGREGATOR | TXN_COMPLETION | 734.39ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:30:52 | VAS-1792243851-F7997981720A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:30:46 | VAS-1792243846-04D6828E0493 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:30:27 | VAS-1792243826-F112DDC7925E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:30:22 | VAS-1792243822-96975903036F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:30:19 | VAS-1792243817-4903C1976894 | TELCO | TXN_COMPLETION | 1996.43ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 14:30:15 | VAS-1792243812-188FBC5253A8 | AGGREGATOR | TXN_COMPLETION | 2392.22ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 14:30:08 | VAS-1792243807-D8C537DB537A | TELCO | TXN_COMPLETION | 504.71ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:30:08 | VAS-1792243807-D8C537DB537A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Airtel |