SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3605 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261013-3604 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 166 | QUEUED | CLOSED |
| SLB-20261013-3603 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
| SLB-20261013-3602 | Oct 13 | Glo | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261013-3601 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3600 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
| SLB-20261013-3599 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3598 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
| SLB-20261013-3597 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 177 | QUEUED | CLOSED |
| SLB-20261013-3596 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 166 | QUEUED | CLOSED |
| SLB-20261013-3595 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261013-3594 | Oct 13 | Glo | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261013-3593 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3592 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 164 | QUEUED | CLOSED |
| SLB-20261013-3591 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20261013-3590 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20261013-3589 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.6% | 170 | QUEUED | CLOSED |
| SLB-20261013-3588 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 169 | QUEUED | CLOSED |
| SLB-20261013-3587 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3586 | Oct 13 | Glo | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:34:46 | VAS-1792265682-BAE25B304128 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:34:38 | VAS-1792265677-891533D1F61B | AGGREGATOR | TXN_COMPLETION | 1052.42ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 20:34:38 | VAS-1792265677-891533D1F61B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 20:34:33 | VAS-1792265672-131A2DB43D6E | TELCO | TXN_COMPLETION | 1293.89ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:33:59 | VAS-1792265637-DC018928C59F | TELCO | TXN_COMPLETION | 674.40ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:33:59 | VAS-1792265637-DC018928C59F | AGGREGATOR | TXN_COMPLETION | 687.74ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:33:40 | VAS-1792265618-C80A8C564421 | TELCO | TXN_COMPLETION | 1509.04ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 20:33:40 | VAS-1792265618-C80A8C564421 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 20:33:35 | VAS-1792265613-14E7C8B1DC16 | TELCO | TXN_COMPLETION | 1603.82ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:33:35 | VAS-1792265613-14E7C8B1DC16 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:33:31 | VAS-1792265608-6D5599EDB179 | AGGREGATOR | TXN_COMPLETION | 2368.02ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 20:33:23 | VAS-1792265603-58DD7098816D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:33:15 | VAS-1792265593-EE5122421ED8 | AGGREGATOR | TXN_COMPLETION | 1915.07ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:33:15 | VAS-1792265593-EE5122421ED8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:33:10 | VAS-1792265588-DA7EA106753B | TELCO | TXN_COMPLETION | 1731.56ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 20:32:59 | VAS-1792265579-F1FFBF359690 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:32:49 | VAS-1792265569-E36B6E1E6E94 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:32:44 | VAS-1792265564-B5E6E124B442 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:32:39 | VAS-1792265559-B192F68BDFEB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:32:36 | VAS-1792265554-4B984925FDE7 | TELCO | TXN_COMPLETION | 1778.90ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |