SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3585 | Oct 13 | Airtel | Success Rate | 95.0% | 93.6% | 169 | QUEUED | CLOSED |
| SLB-20261013-3584 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261013-3583 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3582 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20261013-3581 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.7% | 169 | QUEUED | CLOSED |
| SLB-20261013-3580 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261013-3579 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3578 | Oct 13 | Glo | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3577 | Oct 13 | Airtel | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20261013-3576 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261012-3575 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | OPEN |
| SLB-20261012-3574 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20261012-3573 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 174 | QUEUED | OPEN |
| SLB-20261012-3572 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.7% | 166 | QUEUED | OPEN |
| SLB-20261012-3571 | Oct 12 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | OPEN |
| SLB-20261012-3570 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | OPEN |
| SLB-20261012-3569 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 155 | QUEUED | OPEN |
| SLB-20261012-3568 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 165 | QUEUED | OPEN |
| SLB-20261012-3567 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261012-3566 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:56:44 | VAS-1792303003-50ECE31CB74E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:56:39 | VAS-1792302998-BD47105517F3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:56:31 | VAS-1792302989-6A082B496C9A | AGGREGATOR | TXN_COMPLETION | 1682.34ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:56:31 | VAS-1792302989-6A082B496C9A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:56:24 | VAS-1792302984-20E621A0B00F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:56:14 | VAS-1792302974-3C5DE269ABC6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 06:56:00 | VAS-1792302959-67B6DD6FEC4B | TELCO | TXN_COMPLETION | 743.37ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:56:00 | VAS-1792302959-67B6DD6FEC4B | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:55:57 | VAS-1792302954-1E50656348B0 | TELCO | TXN_COMPLETION | 2315.28ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:55:57 | VAS-1792302954-1E50656348B0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:55:46 | VAS-1792302944-9A1FD712D57E | AGGREGATOR | TXN_COMPLETION | 1509.58ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:55:46 | VAS-1792302944-9A1FD712D57E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:55:36 | VAS-1792302935-E7CD1CEE4C02 | TELCO | TXN_COMPLETION | 1230.93ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:55:36 | VAS-1792302935-E7CD1CEE4C02 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:55:32 | VAS-1792302930-9866F836F1BB | TELCO | TXN_COMPLETION | 2082.24ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:55:32 | VAS-1792302930-9866F836F1BB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:55:29 | VAS-1792302929-068AF0B81EAD | TELCO | TXN_COMPLETION | 2319.87ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 06:55:20 | VAS-1792302920-0688A160FB8C | AGGREGATOR | TXN_COMPLETION | 436.29ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | TELCO | TXN_COMPLETION | 1748.00ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | AGGREGATOR | TXN_COMPLETION | 1950.16ms | 400.00ms | Union Bank | Primus VAS | Glo |