SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261013-3585 Oct 13 Airtel Success Rate 95.0% 93.6% 169 QUEUED CLOSED
SLB-20261013-3584 Oct 13 MTN Success Rate 95.0% 93.9% 162 QUEUED CLOSED
SLB-20261013-3583 Oct 13 Telcos Direct Success Rate 95.0% 94.1% 152 QUEUED CLOSED
SLB-20261013-3582 Oct 13 Cordis Telcom Success Rate 95.0% 94.7% 139 QUEUED CLOSED
SLB-20261013-3581 Oct 13 NexBridge Success Rate 95.0% 93.7% 169 QUEUED CLOSED
SLB-20261013-3580 Oct 13 Primus VAS Success Rate 95.0% 93.7% 165 QUEUED CLOSED
SLB-20261013-3579 Oct 13 9Mobile Success Rate 95.0% 94.0% 153 QUEUED CLOSED
SLB-20261013-3578 Oct 13 Glo Success Rate 95.0% 94.3% 150 QUEUED CLOSED
SLB-20261013-3577 Oct 13 Airtel Success Rate 95.0% 93.9% 160 QUEUED CLOSED
SLB-20261013-3576 Oct 13 MTN Success Rate 95.0% 93.9% 162 QUEUED CLOSED
SLB-20261012-3575 Oct 12 Telcos Direct Success Rate 95.0% 94.3% 147 QUEUED OPEN
SLB-20261012-3574 Oct 12 Cordis Telcom Success Rate 95.0% 94.8% 138 QUEUED OPEN
SLB-20261012-3573 Oct 12 NexBridge Success Rate 95.0% 93.5% 174 QUEUED OPEN
SLB-20261012-3572 Oct 12 Primus VAS Success Rate 95.0% 93.7% 166 QUEUED OPEN
SLB-20261012-3571 Oct 12 9Mobile Success Rate 95.0% 94.1% 152 QUEUED OPEN
SLB-20261012-3570 Oct 12 Glo Success Rate 95.0% 94.2% 153 QUEUED OPEN
SLB-20261012-3569 Oct 12 Airtel Success Rate 95.0% 94.1% 155 QUEUED OPEN
SLB-20261012-3568 Oct 12 MTN Success Rate 95.0% 93.8% 165 QUEUED OPEN
SLB-20261012-3567 Oct 12 Telcos Direct Success Rate 95.0% 94.3% 148 QUEUED CLOSED
SLB-20261012-3566 Oct 12 Cordis Telcom Success Rate 95.0% 94.6% 146 QUEUED CLOSED

Page 64 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 04:07:13 VAS-1792292831-07FC76A9BDA7 TELCO TXN_COMPLETION 1843.17ms 500.00ms Palmpay NexBridge Airtel
2026-10-18 04:07:07 VAS-1792292826-006F6830C5F3 AGGREGATOR TXN_COMPLETION 405.31ms 400.00ms GTBank NexBridge Airtel
2026-10-18 04:06:58 VAS-1792292816-A7078C2F552D TELCO TXN_COMPLETION 1524.60ms 500.00ms Palmpay Cordis Telcom 9Mobile
2026-10-18 04:06:48 VAS-1792292806-305E7B9B3419 TELCO TXN_COMPLETION 1120.23ms 500.00ms Kuda MFB Primus VAS Airtel
2026-10-18 04:06:48 VAS-1792292806-305E7B9B3419 MERCHANT TXN_COMPLETION 23.00s 5.00s Kuda MFB Primus VAS Airtel
2026-10-18 04:06:39 VAS-1792292796-E340A52F23E4 TELCO TXN_COMPLETION 839.42ms 500.00ms Access Bank Primus VAS Airtel
2026-10-18 04:06:39 VAS-1792292796-E340A52F23E4 AGGREGATOR TXN_COMPLETION 1575.59ms 400.00ms Access Bank Primus VAS Airtel
2026-10-18 04:06:39 VAS-1792292796-E340A52F23E4 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank Primus VAS Airtel
2026-10-18 04:06:32 VAS-1792292791-4D677FBD9039 MERCHANT TXN_COMPLETION 9.00s 5.00s Opay NexBridge MTN
2026-10-18 04:06:27 VAS-1792292786-C88ECDF193A3 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Primus VAS Airtel
2026-10-18 04:06:23 VAS-1792292782-8AE9DABD32C0 TELCO TXN_COMPLETION 757.84ms 500.00ms Palmpay Telcos Direct 9Mobile
2026-10-18 04:06:23 VAS-1792292782-8AE9DABD32C0 MERCHANT TXN_COMPLETION 7.00s 5.00s Palmpay Telcos Direct 9Mobile
2026-10-18 04:06:15 VAS-1792292772-933E20EABC86 TELCO TXN_COMPLETION 2045.14ms 500.00ms Access Bank Cordis Telcom Glo
2026-10-18 04:06:15 VAS-1792292772-933E20EABC86 AGGREGATOR TXN_COMPLETION 1242.05ms 400.00ms Access Bank Cordis Telcom Glo
2026-10-18 04:06:15 VAS-1792292772-933E20EABC86 MERCHANT TXN_COMPLETION 7.00s 5.00s Access Bank Cordis Telcom Glo
2026-10-18 04:06:07 VAS-1792292767-F6E14377D7ED MERCHANT TXN_COMPLETION 12.00s 5.00s Stanbic IBTC NexBridge Glo
2026-10-18 04:06:04 VAS-1792292762-077AC4D383E6 AGGREGATOR TXN_COMPLETION 1987.38ms 400.00ms Kuda MFB NexBridge 9Mobile
2026-10-18 04:06:00 VAS-1792292757-CB7C4FFA1772 TELCO TXN_COMPLETION 2445.16ms 500.00ms Stanbic IBTC Cordis Telcom Glo
2026-10-18 04:06:00 VAS-1792292757-CB7C4FFA1772 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Cordis Telcom Glo
2026-10-18 04:05:50 VAS-1792292747-1FE8AFF05D29 AGGREGATOR TXN_COMPLETION 1860.03ms 400.00ms MoMo PSB Telcos Direct Airtel

Page 289 of 16891 (337804 total)