SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261013-3585 Oct 13 Airtel Success Rate 95.0% 93.6% 169 QUEUED CLOSED
SLB-20261013-3584 Oct 13 MTN Success Rate 95.0% 93.9% 162 QUEUED CLOSED
SLB-20261013-3583 Oct 13 Telcos Direct Success Rate 95.0% 94.1% 152 QUEUED CLOSED
SLB-20261013-3582 Oct 13 Cordis Telcom Success Rate 95.0% 94.7% 139 QUEUED CLOSED
SLB-20261013-3581 Oct 13 NexBridge Success Rate 95.0% 93.7% 169 QUEUED CLOSED
SLB-20261013-3580 Oct 13 Primus VAS Success Rate 95.0% 93.7% 165 QUEUED CLOSED
SLB-20261013-3579 Oct 13 9Mobile Success Rate 95.0% 94.0% 153 QUEUED CLOSED
SLB-20261013-3578 Oct 13 Glo Success Rate 95.0% 94.3% 150 QUEUED CLOSED
SLB-20261013-3577 Oct 13 Airtel Success Rate 95.0% 93.9% 160 QUEUED CLOSED
SLB-20261013-3576 Oct 13 MTN Success Rate 95.0% 93.9% 162 QUEUED CLOSED
SLB-20261012-3575 Oct 12 Telcos Direct Success Rate 95.0% 94.3% 147 QUEUED OPEN
SLB-20261012-3574 Oct 12 Cordis Telcom Success Rate 95.0% 94.8% 138 QUEUED OPEN
SLB-20261012-3573 Oct 12 NexBridge Success Rate 95.0% 93.5% 174 QUEUED OPEN
SLB-20261012-3572 Oct 12 Primus VAS Success Rate 95.0% 93.7% 166 QUEUED OPEN
SLB-20261012-3571 Oct 12 9Mobile Success Rate 95.0% 94.1% 152 QUEUED OPEN
SLB-20261012-3570 Oct 12 Glo Success Rate 95.0% 94.2% 153 QUEUED OPEN
SLB-20261012-3569 Oct 12 Airtel Success Rate 95.0% 94.1% 155 QUEUED OPEN
SLB-20261012-3568 Oct 12 MTN Success Rate 95.0% 93.8% 165 QUEUED OPEN
SLB-20261012-3567 Oct 12 Telcos Direct Success Rate 95.0% 94.3% 148 QUEUED CLOSED
SLB-20261012-3566 Oct 12 Cordis Telcom Success Rate 95.0% 94.6% 146 QUEUED CLOSED

Page 64 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 23:58:09 VAS-1792277887-EB6A2B47C13D AGGREGATOR TXN_COMPLETION 1843.20ms 400.00ms Access Bank Primus VAS 9Mobile
2026-10-17 23:58:09 VAS-1792277887-EB6A2B47C13D MERCHANT TXN_COMPLETION 36.00s 5.00s Access Bank Primus VAS 9Mobile
2026-10-17 23:57:58 VAS-1792277877-F571A87BA143 AGGREGATOR TXN_COMPLETION 1171.79ms 400.00ms FirstBank NexBridge MTN
2026-10-17 23:57:58 VAS-1792277877-F571A87BA143 MERCHANT TXN_COMPLETION 11.00s 5.00s FirstBank NexBridge MTN
2026-10-17 23:57:43 VAS-1792277862-A2EE8B63F351 MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 23:57:38 VAS-1792277857-EDBD95CBBDDE AGGREGATOR TXN_COMPLETION 1108.90ms 400.00ms Access Bank NexBridge Glo
2026-10-17 23:57:38 VAS-1792277857-EDBD95CBBDDE MERCHANT TXN_COMPLETION 11.00s 5.00s Access Bank NexBridge Glo
2026-10-17 23:57:19 VAS-1792277838-16528E0803A5 MERCHANT TXN_COMPLETION 35.00s 5.00s Opay Cordis Telcom 9Mobile
2026-10-17 23:57:15 VAS-1792277833-D010E36B90D2 TELCO TXN_COMPLETION 2090.98ms 500.00ms Opay Telcos Direct Glo
2026-10-17 23:57:00 VAS-1792277818-8083EF356F65 TELCO TXN_COMPLETION 2155.96ms 500.00ms GTBank Primus VAS 9Mobile
2026-10-17 23:57:00 VAS-1792277818-8083EF356F65 MERCHANT TXN_COMPLETION 19.00s 5.00s GTBank Primus VAS 9Mobile
2026-10-17 23:56:44 VAS-1792277803-B552AC250C71 TELCO TXN_COMPLETION 852.23ms 500.00ms GTBank Telcos Direct Glo
2026-10-17 23:56:44 VAS-1792277803-B552AC250C71 MERCHANT TXN_COMPLETION 9.00s 5.00s GTBank Telcos Direct Glo
2026-10-17 23:56:39 VAS-1792277798-D4DC62987A8C MERCHANT TXN_COMPLETION 7.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 23:56:31 VAS-1792277788-E2DB2D1E7562 TELCO TXN_COMPLETION 1659.89ms 500.00ms FirstBank Primus VAS MTN
2026-10-17 23:56:31 VAS-1792277788-E2DB2D1E7562 AGGREGATOR TXN_COMPLETION 858.02ms 400.00ms FirstBank Primus VAS MTN
2026-10-17 23:56:31 VAS-1792277788-E2DB2D1E7562 MERCHANT TXN_COMPLETION 8.00s 5.00s FirstBank Primus VAS MTN
2026-10-17 23:56:26 VAS-1792277784-823F4B6846D3 TELCO TXN_COMPLETION 1689.31ms 500.00ms GTBank Telcos Direct MTN
2026-10-17 23:56:21 VAS-1792277779-813091EDC287 AGGREGATOR TXN_COMPLETION 1864.19ms 400.00ms GTBank Cordis Telcom 9Mobile
2026-10-17 23:56:21 VAS-1792277779-813091EDC287 MERCHANT TXN_COMPLETION 11.00s 5.00s GTBank Cordis Telcom 9Mobile

Page 416 of 16891 (337804 total)