SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3585 | Oct 13 | Airtel | Success Rate | 95.0% | 93.6% | 169 | QUEUED | CLOSED |
| SLB-20261013-3584 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261013-3583 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3582 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20261013-3581 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.7% | 169 | QUEUED | CLOSED |
| SLB-20261013-3580 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261013-3579 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3578 | Oct 13 | Glo | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3577 | Oct 13 | Airtel | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20261013-3576 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261012-3575 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | OPEN |
| SLB-20261012-3574 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20261012-3573 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 174 | QUEUED | OPEN |
| SLB-20261012-3572 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.7% | 166 | QUEUED | OPEN |
| SLB-20261012-3571 | Oct 12 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | OPEN |
| SLB-20261012-3570 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | OPEN |
| SLB-20261012-3569 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 155 | QUEUED | OPEN |
| SLB-20261012-3568 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 165 | QUEUED | OPEN |
| SLB-20261012-3567 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261012-3566 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:01:33 | VAS-1792263690-E6D8B5573DE5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:01:26 | VAS-1792263686-0EAA5FEDBCB9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 20:01:08 | VAS-1792263666-AE1AA06E4BC8 | AGGREGATOR | TXN_COMPLETION | 1374.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:00:22 | VAS-1792263622-09F5DB9326C4 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 20:00:15 | VAS-1792263612-55F30BAD17EE | TELCO | TXN_COMPLETION | 2156.26ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | TELCO | TXN_COMPLETION | 640.45ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | AGGREGATOR | TXN_COMPLETION | 472.95ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:00:04 | VAS-1792263602-BAEBD877FA20 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:59:57 | VAS-1792263597-06F2DBDEA9F0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 19:59:33 | VAS-1792263572-D61F86B7BE92 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 19:59:30 | VAS-1792263567-86F04DA2B83B | TELCO | TXN_COMPLETION | 1962.93ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:59:30 | VAS-1792263567-86F04DA2B83B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:59:18 | VAS-1792263558-745D94DE1D7B | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 19:59:09 | VAS-1792263548-1D0A7B23C595 | TELCO | TXN_COMPLETION | 974.89ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 19:59:09 | VAS-1792263548-1D0A7B23C595 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 19:59:05 | VAS-1792263543-3796B775295C | AGGREGATOR | TXN_COMPLETION | 2109.19ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:58:54 | VAS-1792263533-E9CCEA7ACDA4 | AGGREGATOR | TXN_COMPLETION | 832.79ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:58:43 | VAS-1792263523-A6CF7DC0C7A9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:58:04 | VAS-1792263484-B3A15F965CE6 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 19:57:56 | VAS-1792263474-3757D8B88270 | AGGREGATOR | TXN_COMPLETION | 1176.69ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |