SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3585 | Oct 13 | Airtel | Success Rate | 95.0% | 93.6% | 169 | QUEUED | CLOSED |
| SLB-20261013-3584 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261013-3583 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3582 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20261013-3581 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.7% | 169 | QUEUED | CLOSED |
| SLB-20261013-3580 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261013-3579 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3578 | Oct 13 | Glo | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3577 | Oct 13 | Airtel | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20261013-3576 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261012-3575 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | OPEN |
| SLB-20261012-3574 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20261012-3573 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 174 | QUEUED | OPEN |
| SLB-20261012-3572 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.7% | 166 | QUEUED | OPEN |
| SLB-20261012-3571 | Oct 12 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | OPEN |
| SLB-20261012-3570 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | OPEN |
| SLB-20261012-3569 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 155 | QUEUED | OPEN |
| SLB-20261012-3568 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 165 | QUEUED | OPEN |
| SLB-20261012-3567 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261012-3566 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:28:54 | VAS-1792261730-CA9A6922CC44 | TELCO | TXN_COMPLETION | 2215.57ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:28:54 | VAS-1792261730-CA9A6922CC44 | AGGREGATOR | TXN_COMPLETION | 1176.72ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:28:54 | VAS-1792261730-CA9A6922CC44 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:28:47 | VAS-1792261725-25AA1F0F9804 | TELCO | TXN_COMPLETION | 1175.81ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 19:28:36 | VAS-1792261716-7AA9DE75A94D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:28:26 | VAS-1792261706-8E7242FF82B5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:28:22 | VAS-1792261701-01A78D71A555 | TELCO | TXN_COMPLETION | 687.54ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:28:18 | VAS-1792261696-1CFDF09F213A | AGGREGATOR | TXN_COMPLETION | 1788.13ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:28:08 | VAS-1792261686-67E4668CFF59 | TELCO | TXN_COMPLETION | 1528.88ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 19:28:02 | VAS-1792261681-0CFD3B9133E7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:27:57 | VAS-1792261676-0A79BF485854 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:27:29 | VAS-1792210902-6C06D80FC088 | TELCO | TXN_COMPLETION | 50746499.04ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:27:29 | VAS-1792210902-6C06D80FC088 | MERCHANT | TXN_COMPLETION | 50759.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:27:18 | VAS-1792261637-27924BA68F67 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 19:27:15 | VAS-1792261632-70C784CCD0FA | TELCO | TXN_COMPLETION | 2161.37ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:27:15 | VAS-1792261632-70C784CCD0FA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:27:08 | VAS-1792261627-FF6CB1B4E4BC | TELCO | TXN_COMPLETION | 658.29ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:27:05 | VAS-1792261622-69B9ACA0BE25 | TELCO | TXN_COMPLETION | 2157.48ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:27:05 | VAS-1792261622-69B9ACA0BE25 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:27:00 | VAS-1792261617-44AC35F8276E | TELCO | TXN_COMPLETION | 2036.28ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |