SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3585 | Oct 13 | Airtel | Success Rate | 95.0% | 93.6% | 169 | QUEUED | CLOSED |
| SLB-20261013-3584 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261013-3583 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3582 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20261013-3581 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.7% | 169 | QUEUED | CLOSED |
| SLB-20261013-3580 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261013-3579 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 153 | QUEUED | CLOSED |
| SLB-20261013-3578 | Oct 13 | Glo | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3577 | Oct 13 | Airtel | Success Rate | 95.0% | 93.9% | 160 | QUEUED | CLOSED |
| SLB-20261013-3576 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261012-3575 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 147 | QUEUED | OPEN |
| SLB-20261012-3574 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20261012-3573 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 174 | QUEUED | OPEN |
| SLB-20261012-3572 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.7% | 166 | QUEUED | OPEN |
| SLB-20261012-3571 | Oct 12 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | OPEN |
| SLB-20261012-3570 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | OPEN |
| SLB-20261012-3569 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 155 | QUEUED | OPEN |
| SLB-20261012-3568 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 165 | QUEUED | OPEN |
| SLB-20261012-3567 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261012-3566 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:11:07 | VAS-1792260664-4F7E4D2274F2 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:10:55 | VAS-1792260655-CD8B0E1168D4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | TELCO | TXN_COMPLETION | 1936.58ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | TELCO | TXN_COMPLETION | 2436.41ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:26 | VAS-1792260625-505B17C99909 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:16 | VAS-1792260615-56965B7F5506 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | TELCO | TXN_COMPLETION | 2264.40ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:09:56 | VAS-1792260596-FF285DEB3313 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | AGGREGATOR | TXN_COMPLETION | 2649.26ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | MERCHANT | TXN_COMPLETION | 1524957.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | AGGREGATOR | TXN_COMPLETION | 1772.40ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | TELCO | TXN_COMPLETION | 1897.92ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | AGGREGATOR | TXN_COMPLETION | 1266.14ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:39 | VAS-1792260576-1D6DAC8263EE | TELCO | TXN_COMPLETION | 2322.98ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:09:31 | VAS-1792260571-5BFD063B35FA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |