SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:04:16 | VAS-1792317855-0FD1C3E8CDCF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:04:02 | VAS-1792317840-9D368A06EFCA | TELCO | TXN_COMPLETION | 1871.29ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:04:02 | VAS-1792317840-9D368A06EFCA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:03:55 | VAS-1792317833-B57C54EF43AA | AGGREGATOR | TXN_COMPLETION | 1863.85ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:47 | VAS-1792317825-DC8D2CC1F086 | TELCO | TXN_COMPLETION | 1577.17ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:03:32 | VAS-1792317810-FD9833AC73F8 | AGGREGATOR | TXN_COMPLETION | 1477.79ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:32 | VAS-1792317810-FD9833AC73F8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | TELCO | TXN_COMPLETION | 856.27ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | AGGREGATOR | TXN_COMPLETION | 413.46ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:04 | VAS-1792317781-0B2AA7375337 | TELCO | TXN_COMPLETION | 2088.03ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:03:04 | VAS-1792317781-0B2AA7375337 | AGGREGATOR | TXN_COMPLETION | 1244.55ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:02:56 | VAS-1792317773-7DAE072A7909 | AGGREGATOR | TXN_COMPLETION | 2483.58ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:02:56 | VAS-1792317773-7DAE072A7909 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:02:47 | VAS-1792317766-3545706BD5EB | AGGREGATOR | TXN_COMPLETION | 417.10ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:02:41 | VAS-1792317759-76B5056C3D38 | AGGREGATOR | TXN_COMPLETION | 2477.29ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:02:41 | VAS-1792317759-76B5056C3D38 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:02:32 | VAS-1792317751-B6B8DCB0563F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:02:25 | VAS-1792317744-13664B44B1DB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:02:19 | VAS-1792317736-16E177554BB9 | TELCO | TXN_COMPLETION | 1842.69ms | 500.00ms | MoMo PSB | Primus VAS | Glo |