SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:36:40 | VAS-1792301800-A77406AE9F12 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 06:36:35 | VAS-1792301795-BE268CA72E9E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 06:36:30 | VAS-1792301790-366146CC2DB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:36:18 | VAS-1792301775-19D316E611EB | TELCO | TXN_COMPLETION | 2381.17ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:36:18 | VAS-1792301775-19D316E611EB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:36:07 | VAS-1792301765-F4098FCE0D98 | TELCO | TXN_COMPLETION | 1474.40ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:36:07 | VAS-1792301765-F4098FCE0D98 | AGGREGATOR | TXN_COMPLETION | 400.42ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:36:07 | VAS-1792301765-F4098FCE0D98 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:36:01 | VAS-1792301760-C122DF2510B2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:35:57 | VAS-1792301755-442E05A05B3A | AGGREGATOR | TXN_COMPLETION | 987.54ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:35:52 | VAS-1792301750-0CEB0F76F48A | AGGREGATOR | TXN_COMPLETION | 1205.04ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 06:35:31 | VAS-1792301731-981DAA4A8395 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:35:31 | VAS-1792301730-591A513EB866 | TELCO | TXN_COMPLETION | 1558.91ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:35:31 | VAS-1792301730-591A513EB866 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:35:30 | VAS-1792301721-47D177CA1949 | TELCO | TXN_COMPLETION | 1992.13ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 06:35:14 | VAS-1792301711-0BA8849E49B9 | TELCO | TXN_COMPLETION | 1232.19ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:35:14 | VAS-1792301711-0BA8849E49B9 | AGGREGATOR | TXN_COMPLETION | 971.03ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:35:13 | VAS-1792301711-0BA8849E49B9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:35:09 | VAS-1792301706-523F906E2825 | TELCO | TXN_COMPLETION | 2179.48ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:35:09 | VAS-1792301706-523F906E2825 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Telcos Direct | MTN |