SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:35:06 | VAS-1792301702-4280691FBA22 | TELCO | TXN_COMPLETION | 1909.17ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:35:06 | VAS-1792301702-4280691FBA22 | AGGREGATOR | TXN_COMPLETION | 2490.21ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:35:06 | VAS-1792301702-4280691FBA22 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:34:26 | VAS-1792301662-8198AC68DA18 | TELCO | TXN_COMPLETION | 2264.62ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:34:26 | VAS-1792301662-8198AC68DA18 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:34:18 | VAS-1792301657-BD2FF2B83CB5 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:33:55 | VAS-1792301633-E2BA774A1234 | TELCO | TXN_COMPLETION | 2096.09ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:33:55 | VAS-1792301633-E2BA774A1234 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:33:38 | VAS-1792301618-17FEA169F3CB | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 06:33:28 | VAS-1792301608-80EB58D68E5E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:33:15 | VAS-1792301593-2B8652FD7482 | AGGREGATOR | TXN_COMPLETION | 1387.68ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:33:05 | VAS-1792301583-AE7B2B8F8855 | TELCO | TXN_COMPLETION | 1142.53ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:33:05 | VAS-1792301583-AE7B2B8F8855 | AGGREGATOR | TXN_COMPLETION | 417.75ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:33:05 | VAS-1792301583-AE7B2B8F8855 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:32:45 | VAS-1792301564-F678C06BF542 | TELCO | TXN_COMPLETION | 963.86ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 06:32:45 | VAS-1792301564-F678C06BF542 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 06:32:39 | VAS-1792301559-641DD33AF9ED | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 06:32:27 | VAS-1792301544-F44DD2AE9406 | TELCO | TXN_COMPLETION | 2170.18ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:32:27 | VAS-1792301544-F44DD2AE9406 | AGGREGATOR | TXN_COMPLETION | 980.18ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:32:27 | VAS-1792301544-F44DD2AE9406 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | MTN |