SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:38:16 | VAS-1792294693-F1C87C00E6AD | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 04:37:59 | VAS-1792294678-511EA2E761D2 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:37:57 | VAS-1792294674-9F1DDD59B14A | TELCO | TXN_COMPLETION | 1017.28ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:37:57 | VAS-1792294674-9F1DDD59B14A | AGGREGATOR | TXN_COMPLETION | 2108.04ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:37:50 | VAS-1792294669-F38703D37DA2 | AGGREGATOR | TXN_COMPLETION | 1472.22ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:37:44 | VAS-1792294664-FD501F99F2CE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 04:37:41 | VAS-1792294659-E3475B50215D | AGGREGATOR | TXN_COMPLETION | 1977.97ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:37:41 | VAS-1792294659-E3475B50215D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:37:25 | VAS-1792294644-1F870A16437C | AGGREGATOR | TXN_COMPLETION | 444.39ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:37:15 | VAS-1792294634-B17C7420245F | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:37:10 | VAS-1792294629-5DDD63227D7D | AGGREGATOR | TXN_COMPLETION | 401.39ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:37:05 | VAS-1792294624-71D0B8D5973F | AGGREGATOR | TXN_COMPLETION | 426.59ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 04:37:05 | VAS-1792294624-71D0B8D5973F | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 04:37:01 | VAS-1792294619-EFA6A7B0B743 | AGGREGATOR | TXN_COMPLETION | 996.39ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:37:01 | VAS-1792294619-EFA6A7B0B743 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:36:55 | VAS-1792294615-E331866F6E93 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:36:36 | VAS-1792294595-20C2D7DAE2F9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:36:31 | VAS-1792294590-D6A35BF415AA | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:36:17 | VAS-1792294575-7A7F2732C17A | TELCO | TXN_COMPLETION | 1347.28ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 04:36:08 | VAS-1792294565-AA0B1954D5B1 | AGGREGATOR | TXN_COMPLETION | 2027.01ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |