SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:20:38 | VAS-1792268438-F702C7E16C5A | TELCO | TXN_COMPLETION | 668.19ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:20:38 | VAS-1792268438-F702C7E16C5A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:20:19 | VAS-1792268418-6A974EF99F07 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:20:11 | VAS-1792268408-447A54513AFD | TELCO | TXN_COMPLETION | 2316.02ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:20:11 | VAS-1792268408-447A54513AFD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:20:04 | VAS-1792268403-728C1FA97F14 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 21:19:54 | VAS-1792268393-BDC88C2FF7C1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:19:51 | VAS-1792268388-382ACA22D895 | TELCO | TXN_COMPLETION | 2448.82ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:19:45 | VAS-1792268384-9A434EC44591 | TELCO | TXN_COMPLETION | 1478.69ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:19:45 | VAS-1792268384-9A434EC44591 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:19:34 | VAS-1792268374-DA295A3D76ED | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:19:29 | VAS-1792268369-D1B0061D0493 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:19:19 | VAS-1790472788-4BE89248E73E | MERCHANT | TXN_COMPLETION | 1795570.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 21:19:19 | VAS-1792268354-C8AD7E852B80 | AGGREGATOR | TXN_COMPLETION | 2170.59ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:19:10 | VAS-1792268349-32C6095746D7 | AGGREGATOR | TXN_COMPLETION | 405.30ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 21:19:10 | VAS-1792268349-32C6095746D7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 21:19:05 | VAS-1792268344-698774ADC2AA | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:19:01 | VAS-1792268339-10587DD4ECC1 | AGGREGATOR | TXN_COMPLETION | 1545.86ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:19:01 | VAS-1792268339-10587DD4ECC1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:18:55 | VAS-1792268334-4B96456BF3D8 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |