SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3545 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3544 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3543 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261012-3542 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3541 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3540 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261012-3539 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 166 | QUEUED | CLOSED |
| SLB-20261012-3538 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20261012-3537 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261012-3536 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3535 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3534 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20261012-3533 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3532 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 185 | QUEUED | CLOSED |
| SLB-20261012-3531 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 174 | QUEUED | CLOSED |
| SLB-20261012-3530 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
| SLB-20261012-3529 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3528 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 172 | QUEUED | CLOSED |
| SLB-20261012-3527 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20261012-3526 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:59:44 | VAS-1792241984-DEF24E577300 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 13:59:39 | VAS-1792241979-8C2FF51E6BC5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 13:59:31 | VAS-1792241969-E6E7064D382C | AGGREGATOR | TXN_COMPLETION | 1333.69ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:59:07 | VAS-1792241945-3D86A0F4C1A0 | AGGREGATOR | TXN_COMPLETION | 1964.00ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:59:07 | VAS-1792241945-3D86A0F4C1A0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:59:01 | VAS-1792241940-10F998CCA231 | AGGREGATOR | TXN_COMPLETION | 855.45ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:59:01 | VAS-1792241940-10F998CCA231 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:59:00 | VAS-1792241934-7E0493B830C2 | TELCO | TXN_COMPLETION | 5221.44ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 13:58:36 | VAS-1792241914-6B20E2CB87D3 | AGGREGATOR | TXN_COMPLETION | 1132.09ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 13:58:30 | VAS-1792241909-EC1CB9511C87 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 13:58:20 | VAS-1792241900-EC1E753495AE | AGGREGATOR | TXN_COMPLETION | 402.96ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:58:20 | VAS-1792241900-EC1E753495AE | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:58:10 | VAS-1792241890-F540EE30C9C7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:57:50 | VAS-1792241870-CDC66B663BE3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:57:46 | VAS-1792241865-2384DE2278B2 | TELCO | TXN_COMPLETION | 810.05ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:57:46 | VAS-1792241865-2384DE2278B2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:57:41 | VAS-1792241860-FCB30B08ED18 | AGGREGATOR | TXN_COMPLETION | 403.16ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:57:41 | VAS-1792241860-FCB30B08ED18 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:57:38 | VAS-1792241855-AD562F588C68 | TELCO | TXN_COMPLETION | 2281.15ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 13:57:33 | VAS-1792241850-7FB3677C2C20 | AGGREGATOR | TXN_COMPLETION | 2489.43ms | 400.00ms | Opay | Telcos Direct | 9Mobile |