SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3525 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3524 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 186 | QUEUED | CLOSED |
| SLB-20261012-3523 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3522 | Oct 12 | Glo | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3521 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3520 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 170 | QUEUED | CLOSED |
| SLB-20261012-3519 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3518 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261012-3517 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3516 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3515 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3514 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3513 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3512 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261012-3511 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3510 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 164 | QUEUED | CLOSED |
| SLB-20261012-3509 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3508 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3507 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3506 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:38:31 | VAS-1792298311-162FC6055CF2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:38:27 | VAS-1792298306-BE52CA1B652D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:38:23 | VAS-1792298301-D8E418067169 | AGGREGATOR | TXN_COMPLETION | 1916.98ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:38:23 | VAS-1792298301-D8E418067169 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:38:13 | VAS-1792298291-E30E2CB08BA4 | AGGREGATOR | TXN_COMPLETION | 1279.76ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 05:38:13 | VAS-1792298291-E30E2CB08BA4 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 05:37:41 | VAS-1792298257-985A0EABC003 | TELCO | TXN_COMPLETION | 1963.14ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:37:41 | VAS-1792298257-985A0EABC003 | AGGREGATOR | TXN_COMPLETION | 2124.28ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:37:41 | VAS-1792298257-985A0EABC003 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:37:34 | VAS-1792298252-97B64382677C | AGGREGATOR | TXN_COMPLETION | 1427.22ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:37:34 | VAS-1792298252-97B64382677C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:37:29 | VAS-1792298247-22DFF3BA7763 | AGGREGATOR | TXN_COMPLETION | 1356.38ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 05:37:18 | VAS-1792298237-67B40D17DDB3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 05:37:08 | VAS-1792298227-026E37CC9DE7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 05:36:53 | VAS-1792298212-8A7F989BF751 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 05:36:50 | VAS-1792298208-789DB984E646 | TELCO | TXN_COMPLETION | 2546.35ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:36:50 | VAS-1792298208-789DB984E646 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:36:45 | VAS-1792298203-910E567AC4ED | TELCO | TXN_COMPLETION | 2151.11ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:36:45 | VAS-1792298203-910E567AC4ED | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:36:34 | VAS-1792298193-380641CEBCA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |