SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3525 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3524 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 186 | QUEUED | CLOSED |
| SLB-20261012-3523 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3522 | Oct 12 | Glo | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3521 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3520 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 170 | QUEUED | CLOSED |
| SLB-20261012-3519 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3518 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261012-3517 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3516 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3515 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3514 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3513 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3512 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261012-3511 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3510 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 164 | QUEUED | CLOSED |
| SLB-20261012-3509 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3508 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3507 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3506 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:42:06 | VAS-1792287725-F7DA295C77BE | AGGREGATOR | TXN_COMPLETION | 730.14ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:42:06 | VAS-1792287725-F7DA295C77BE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:42:01 | VAS-1792287720-F5D3D03C1000 | TELCO | TXN_COMPLETION | 908.03ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:42:01 | VAS-1792287720-F5D3D03C1000 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:41:56 | VAS-1792287715-675B4E9E79C5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 02:41:52 | VAS-1792287710-0659EF79D8B3 | TELCO | TXN_COMPLETION | 1841.11ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:41:52 | VAS-1792287710-0659EF79D8B3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:41:42 | VAS-1792287700-EFF193F53806 | AGGREGATOR | TXN_COMPLETION | 872.95ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:41:27 | VAS-1792287685-5721BF8DC29D | TELCO | TXN_COMPLETION | 1704.92ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 02:41:13 | VAS-1792287671-704BF04EC5BB | TELCO | TXN_COMPLETION | 1433.67ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:41:13 | VAS-1792287671-704BF04EC5BB | AGGREGATOR | TXN_COMPLETION | 493.16ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 02:41:06 | VAS-1792287666-96D59BF2A613 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 02:40:56 | VAS-1792287656-2DF36DC14F83 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:40:48 | VAS-1792287646-532F828C39DD | AGGREGATOR | TXN_COMPLETION | 1093.02ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:40:48 | VAS-1792287646-532F828C39DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:40:27 | VAS-1792287626-3297E1548434 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:40:26 | VAS-1792287622-18A13306CE21 | TELCO | TXN_COMPLETION | 1891.89ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:40:26 | VAS-1792287622-18A13306CE21 | AGGREGATOR | TXN_COMPLETION | 2267.85ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:40:26 | VAS-1792287622-18A13306CE21 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:40:10 | VAS-1792287607-1A27E1292D74 | AGGREGATOR | TXN_COMPLETION | 2485.16ms | 400.00ms | Opay | NexBridge | MTN |