SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3525 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3524 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 186 | QUEUED | CLOSED |
| SLB-20261012-3523 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3522 | Oct 12 | Glo | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3521 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3520 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 170 | QUEUED | CLOSED |
| SLB-20261012-3519 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3518 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261012-3517 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3516 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3515 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3514 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3513 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261012-3512 | Oct 12 | MTN | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261012-3511 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3510 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 164 | QUEUED | CLOSED |
| SLB-20261012-3509 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3508 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3507 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3506 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:28:25 | VAS-1792268904-D5E1EE2DC6E3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:28:21 | VAS-1792268899-DE0B10319EC7 | TELCO | TXN_COMPLETION | 885.91ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:28:21 | VAS-1792268899-DE0B10319EC7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:28:15 | VAS-1792268894-285208F699B0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:27:51 | VAS-1792268870-96DA613E5DFB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:27:31 | VAS-1792268850-94A5E3F44F70 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:27:16 | VAS-1792268836-1C92E1DB5107 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:27:11 | VAS-1792268831-92CF0C2288D0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 21:27:06 | VAS-1792268826-05FF03F84D1E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 21:27:01 | VAS-1792268821-BE995F57E73F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:26:58 | VAS-1792268816-C88D7812E14D | TELCO | TXN_COMPLETION | 2012.07ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:26:53 | VAS-1792268811-3715DBCF726A | AGGREGATOR | TXN_COMPLETION | 1478.78ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 21:26:47 | VAS-1792268806-2D441D8F5643 | AGGREGATOR | TXN_COMPLETION | 1179.74ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:26:43 | VAS-1792268801-ECCC0C7A1C13 | AGGREGATOR | TXN_COMPLETION | 1393.11ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:37 | VAS-1792268796-BB2BE70F2602 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | TELCO | TXN_COMPLETION | 1774.60ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | AGGREGATOR | TXN_COMPLETION | 2531.29ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:31 | VAS-1792268786-185695AE47B5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:26:17 | VAS-1792268777-7168096AF5E6 | TELCO | TXN_COMPLETION | 724.55ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:25:59 | VAS-1792268757-5A293C9BB23E | TELCO | TXN_COMPLETION | 1425.82ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |