SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:58:42 | VAS-1792335519-E7618874C89F | AGGREGATOR | TXN_COMPLETION | 2376.32ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:58:42 | VAS-1792335519-E7618874C89F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:58:27 | VAS-1790243685-F229D1F9CAE7 | AGGREGATOR | TXN_COMPLETION | 1887.82ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:58:27 | VAS-1790243685-F229D1F9CAE7 | MERCHANT | TXN_COMPLETION | 2091829.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:58:27 | VAS-1792335504-98B0F08C5968 | AGGREGATOR | TXN_COMPLETION | 2337.70ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:58:10 | VAS-1792335489-D6B9A019646A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:57:48 | VAS-1792335467-CBD9C654C1C0 | AGGREGATOR | TXN_COMPLETION | 935.64ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:57:34 | VAS-1792335452-85C87ABC7703 | AGGREGATOR | TXN_COMPLETION | 1328.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:57:26 | VAS-1792335445-3F6C4D8FD79D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:57:19 | VAS-1792335437-2BD8C9085F12 | TELCO | TXN_COMPLETION | 1174.15ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 15:57:10 | VAS-1792335430-A42312EAB41E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 15:57:05 | VAS-1792335423-12CB5586A141 | TELCO | TXN_COMPLETION | 2340.42ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 15:57:05 | VAS-1792335423-12CB5586A141 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 15:56:48 | VAS-1792335408-7F0B1BDFA60A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 15:56:28 | VAS-1792335386-1C45CBC76364 | AGGREGATOR | TXN_COMPLETION | 1767.25ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:56:27 | VAS-1792335386-1C45CBC76364 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:56:06 | VAS-1792335363-4A27E4E22F93 | AGGREGATOR | TXN_COMPLETION | 2202.63ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 15:56:06 | VAS-1792335363-4A27E4E22F93 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 15:55:57 | VAS-1792335356-7379F02B2406 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 15:55:42 | VAS-1792335341-5297F2D82D76 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |