SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:57:52 | VAS-1792306672-3BCC81C6AE09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:57:49 | VAS-1792306667-37504C726BA2 | TELCO | TXN_COMPLETION | 1903.72ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 07:57:45 | VAS-1792306662-53FE77F93F10 | TELCO | TXN_COMPLETION | 2422.97ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:57:45 | VAS-1792306662-53FE77F93F10 | AGGREGATOR | TXN_COMPLETION | 984.88ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:57:45 | VAS-1792306662-53FE77F93F10 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:57:38 | VAS-1792306657-C5ED68E68DE7 | AGGREGATOR | TXN_COMPLETION | 409.64ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:57:32 | VAS-1792306652-3789420B9E66 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:57:26 | VAS-1792306642-29669864821A | AGGREGATOR | TXN_COMPLETION | 1753.36ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 07:57:20 | VAS-1792306637-F50D85383ADB | TELCO | TXN_COMPLETION | 2494.27ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:57:20 | VAS-1792306637-F50D85383ADB | AGGREGATOR | TXN_COMPLETION | 771.70ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:57:20 | VAS-1792306637-F50D85383ADB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:57:04 | VAS-1792306623-869B65FE2E73 | AGGREGATOR | TXN_COMPLETION | 1506.21ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:57:04 | VAS-1792306623-869B65FE2E73 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:57:00 | VAS-1792306617-8E922C0A8AAA | AGGREGATOR | TXN_COMPLETION | 2223.11ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:57:00 | VAS-1792306617-8E922C0A8AAA | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:56:54 | VAS-1792306613-1DB406414B68 | AGGREGATOR | TXN_COMPLETION | 1146.15ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:56:54 | VAS-1792306613-1DB406414B68 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:56:44 | VAS-1792306603-1F4D7BB1F598 | TELCO | TXN_COMPLETION | 720.68ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 07:56:44 | VAS-1792306603-1F4D7BB1F598 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 07:56:38 | VAS-1792306598-E0895044B068 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Airtel |