SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:37:09 | VAS-1792305426-BDE2A54E8890 | AGGREGATOR | TXN_COMPLETION | 1967.86ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:37:04 | VAS-1792305422-0EF04D542A38 | AGGREGATOR | TXN_COMPLETION | 2304.99ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:37:04 | VAS-1792305422-0EF04D542A38 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:57 | VAS-1792305416-3168DEF32190 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:36:52 | VAS-1792305412-5243361E9AA8 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 07:36:38 | VAS-1792305397-B2BDA36096F7 | AGGREGATOR | TXN_COMPLETION | 1311.98ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 07:36:27 | VAS-1792239232-D8ADDE8D9CD6 | TELCO | TXN_COMPLETION | 66155179.76ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:27 | VAS-1792239232-D8ADDE8D9CD6 | MERCHANT | TXN_COMPLETION | 66157.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | TELCO | TXN_COMPLETION | 1496.37ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | AGGREGATOR | TXN_COMPLETION | 923.89ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:36:10 | VAS-1792305367-6EF704A75A82 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:35:58 | VAS-1792305357-8B6E3F9071DD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:35:53 | VAS-1792305353-CF573F446AD3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 07:35:43 | VAS-1792305343-931894F11564 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:35:40 | VAS-1792305338-C9B32C4E766C | AGGREGATOR | TXN_COMPLETION | 1770.24ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 07:35:33 | VAS-1792305333-66C266B6961B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:35:28 | VAS-1792305327-BF073FDDD266 | AGGREGATOR | TXN_COMPLETION | 2332.95ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:28 | VAS-1792305327-BF073FDDD266 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:19 | VAS-1792305318-EB4CF9EE33E1 | TELCO | TXN_COMPLETION | 798.20ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 07:35:06 | VAS-1792305304-88812CB5FE94 | TELCO | TXN_COMPLETION | 1709.12ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |