SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:10:16 | VAS-1792300213-149A32EA406A | AGGREGATOR | TXN_COMPLETION | 1893.37ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:10:08 | VAS-1792300208-2C0320A8AE3E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 06:10:06 | VAS-1792300204-9A606EAE6A1B | TELCO | TXN_COMPLETION | 1875.41ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 06:10:06 | VAS-1792300204-9A606EAE6A1B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 06:09:39 | VAS-1792300178-27C25C75BFE9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 06:09:27 | VAS-1792300166-A1ACB7D80D6B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:09:14 | VAS-1792300154-4CF2D0F136AD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:09:05 | VAS-1792300144-5091327A5046 | TELCO | TXN_COMPLETION | 1364.42ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:09:01 | VAS-1792300139-3B0038F04469 | TELCO | TXN_COMPLETION | 2361.44ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:09:01 | VAS-1792300139-3B0038F04469 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:08:52 | VAS-1792300129-833816491B8E | TELCO | TXN_COMPLETION | 2309.38ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:08:52 | VAS-1792300129-833816491B8E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:08:41 | VAS-1792300119-313FD75C3503 | AGGREGATOR | TXN_COMPLETION | 1372.90ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:08:41 | VAS-1792300119-313FD75C3503 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:08:15 | VAS-1792300095-B3DF0A6137C3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:08:08 | VAS-1792300085-A0791698D830 | TELCO | TXN_COMPLETION | 2180.69ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:08:08 | VAS-1792300085-A0791698D830 | AGGREGATOR | TXN_COMPLETION | 1279.01ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:08:08 | VAS-1792300085-A0791698D830 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 06:07:55 | VAS-1792300075-697654C7ADC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:07:45 | VAS-1792300065-4534FC721E64 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |