SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | TELCO | TXN_COMPLETION | 1942.33ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | AGGREGATOR | TXN_COMPLETION | 438.47ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:23:51 | VAS-1792297430-51EEA3A166FD | AGGREGATOR | TXN_COMPLETION | 404.98ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:23:43 | VAS-1792297421-6CC433064763 | TELCO | TXN_COMPLETION | 1926.94ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:23:43 | VAS-1792297421-6CC433064763 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:23:37 | VAS-1792297416-F860E01D9799 | TELCO | TXN_COMPLETION | 1378.49ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:37 | VAS-1792297416-F860E01D9799 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:33 | VAS-1792297411-D3902163F409 | AGGREGATOR | TXN_COMPLETION | 1627.97ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:23:33 | VAS-1792297411-D3902163F409 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:23:26 | VAS-1792297406-A004484AA803 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 05:23:17 | VAS-1792297396-02D3C4F6A73E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 05:23:13 | VAS-1792297391-72FC441049FE | TELCO | TXN_COMPLETION | 1299.99ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:23:03 | VAS-1792297381-2E9F9F681A2C | TELCO | TXN_COMPLETION | 1524.22ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:03 | VAS-1792297381-2E9F9F681A2C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:59 | VAS-1792297376-4A6925E4C54F | TELCO | TXN_COMPLETION | 2495.55ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:22:59 | VAS-1792297376-4A6925E4C54F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:22:53 | VAS-1792297371-C824CC99C120 | AGGREGATOR | TXN_COMPLETION | 1523.86ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:53 | VAS-1792297371-C824CC99C120 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:47 | VAS-1792297367-B499D33ADDFD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |