SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:47:59 | VAS-1792295278-4B6EFCE02B4D | AGGREGATOR | TXN_COMPLETION | 1140.80ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:47:59 | VAS-1792295278-4B6EFCE02B4D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:47:49 | VAS-1792295268-B81A36E6BED6 | AGGREGATOR | TXN_COMPLETION | 800.50ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:47:49 | VAS-1792295268-B81A36E6BED6 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:47:42 | VAS-1792295258-CCF06E818253 | TELCO | TXN_COMPLETION | 2530.03ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 04:47:42 | VAS-1792295258-CCF06E818253 | AGGREGATOR | TXN_COMPLETION | 1075.44ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 04:47:42 | VAS-1792295258-CCF06E818253 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 04:47:35 | VAS-1792295253-5FD432D7DD19 | AGGREGATOR | TXN_COMPLETION | 1176.77ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:46:59 | VAS-1792295219-10573B28AEAD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:46:55 | VAS-1792295214-FB84154DB20F | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:46:41 | VAS-1792295199-84ADC3121DE7 | TELCO | TXN_COMPLETION | 754.27ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:46:31 | VAS-1792295190-927677F3C8FE | AGGREGATOR | TXN_COMPLETION | 1724.23ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:46:31 | VAS-1792295190-927677F3C8FE | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:46:27 | VAS-1792295185-A61E53E9AB90 | TELCO | TXN_COMPLETION | 1086.29ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 04:46:27 | VAS-1792295185-A61E53E9AB90 | AGGREGATOR | TXN_COMPLETION | 1192.77ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 04:46:27 | VAS-1792295185-A61E53E9AB90 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 04:46:21 | VAS-1792295180-D374D6A06326 | TELCO | TXN_COMPLETION | 685.60ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:46:16 | VAS-1792295175-5D569CD71AED | AGGREGATOR | TXN_COMPLETION | 1078.39ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:46:16 | VAS-1792295175-5D569CD71AED | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:45:56 | VAS-1792295155-380FC8DC3FD9 | AGGREGATOR | TXN_COMPLETION | 789.64ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |