SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:52:02 | VAS-1792331518-2D0BBA805B72 | TELCO | TXN_COMPLETION | 2089.61ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 14:52:02 | VAS-1792331518-2D0BBA805B72 | AGGREGATOR | TXN_COMPLETION | 1828.17ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 14:52:02 | VAS-1792331518-2D0BBA805B72 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 14:51:53 | VAS-1792331511-C1BD58AFE9E9 | AGGREGATOR | TXN_COMPLETION | 1839.36ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:51:53 | VAS-1792331511-C1BD58AFE9E9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:51:45 | VAS-1792331503-54B9FCC53DEC | TELCO | TXN_COMPLETION | 1622.09ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:51:45 | VAS-1792331503-54B9FCC53DEC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:51:37 | VAS-1792331496-274990EA7CEC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 14:51:22 | VAS-1792331481-0D813981266C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 14:51:16 | VAS-1792331474-6F1F72D00868 | TELCO | TXN_COMPLETION | 1985.16ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 14:51:16 | VAS-1792331474-6F1F72D00868 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 14:51:09 | VAS-1792331466-1BD8F0238964 | AGGREGATOR | TXN_COMPLETION | 1843.62ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 14:51:09 | VAS-1792331466-1BD8F0238964 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 14:50:54 | VAS-1792331452-59DC071D1AF8 | AGGREGATOR | TXN_COMPLETION | 1789.38ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:50:54 | VAS-1792331452-59DC071D1AF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:50:23 | VAS-1792331422-E2D45A6A2411 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:50:18 | VAS-1792331415-C6C3F9094CC9 | TELCO | TXN_COMPLETION | 1104.91ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:50:18 | VAS-1792331415-C6C3F9094CC9 | AGGREGATOR | TXN_COMPLETION | 2176.04ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:50:18 | VAS-1792331415-C6C3F9094CC9 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:50:03 | VAS-1792331400-4FD1512BFF29 | AGGREGATOR | TXN_COMPLETION | 2010.30ms | 400.00ms | Opay | Cordis Telcom | MTN |