SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:41:02 | VAS-1792276860-177BF4081BB5 | AGGREGATOR | TXN_COMPLETION | 2261.30ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:40:56 | VAS-1792276855-E8B923F5F90A | AGGREGATOR | TXN_COMPLETION | 747.89ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 23:40:54 | VAS-1792276850-85C03CD2024E | TELCO | TXN_COMPLETION | 2322.15ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:40:54 | VAS-1792276850-85C03CD2024E | AGGREGATOR | TXN_COMPLETION | 1918.74ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:40:54 | VAS-1792276850-85C03CD2024E | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:40:45 | VAS-1791583227-C5D01BEED476 | AGGREGATOR | TXN_COMPLETION | 1153.38ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:40:45 | VAS-1791583227-C5D01BEED476 | MERCHANT | TXN_COMPLETION | 693638.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:40:40 | VAS-1792276840-273EFE09F236 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:40:33 | VAS-1792276830-68E22A1F5759 | TELCO | TXN_COMPLETION | 2568.37ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:40:33 | VAS-1792276830-68E22A1F5759 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:40:21 | VAS-1792276820-25263715B286 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 23:40:02 | VAS-1792276801-EBE5EE0AECCA | TELCO | TXN_COMPLETION | 604.00ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:40:02 | VAS-1792276801-EBE5EE0AECCA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:39:33 | VAS-1792276771-EC9E2EFDEEC7 | AGGREGATOR | TXN_COMPLETION | 1725.27ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:39:33 | VAS-1792276771-EC9E2EFDEEC7 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:39:29 | VAS-1792276766-652F56CD59E4 | TELCO | TXN_COMPLETION | 1568.82ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:39:29 | VAS-1792276766-652F56CD59E4 | AGGREGATOR | TXN_COMPLETION | 913.41ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:39:22 | VAS-1792276761-335796CE28FD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 23:39:17 | VAS-1792276756-F3AF7B7263E5 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 23:39:08 | VAS-1792276747-A5848A07C7CD | AGGREGATOR | TXN_COMPLETION | 961.17ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |