SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:32:22 | VAS-1792272741-31AB6DDDE09E | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 22:32:14 | VAS-1792272731-42BB616CCE7C | TELCO | TXN_COMPLETION | 2116.94ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:32:14 | VAS-1792272731-42BB616CCE7C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:32:03 | VAS-1792272722-EF56AB345B4B | TELCO | TXN_COMPLETION | 508.00ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:32:03 | VAS-1792272722-EF56AB345B4B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:31:54 | VAS-1792272712-5DD6B97D3171 | AGGREGATOR | TXN_COMPLETION | 2338.84ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 22:31:54 | VAS-1792272712-5DD6B97D3171 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 22:31:37 | VAS-1792272697-7D939398E8BC | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 22:31:34 | VAS-1792272692-195E797A939A | TELCO | TXN_COMPLETION | 2020.24ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:31:23 | VAS-1792272682-3ADE5F40BA38 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:31:20 | VAS-1792272677-02E1BDA72CA5 | AGGREGATOR | TXN_COMPLETION | 2019.57ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:31:15 | VAS-1792272672-8247EFCB995A | TELCO | TXN_COMPLETION | 2137.85ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:31:15 | VAS-1792272672-8247EFCB995A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:31:11 | VAS-1792272668-68295A3CEF0D | TELCO | TXN_COMPLETION | 2153.97ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:31:11 | VAS-1792272668-68295A3CEF0D | AGGREGATOR | TXN_COMPLETION | 973.84ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:31:04 | VAS-1792272663-5568CB5331BE | AGGREGATOR | TXN_COMPLETION | 447.63ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 22:30:54 | VAS-1792272653-BE60F92A481C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:30:44 | VAS-1792272643-B6D5D7E32922 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:30:39 | VAS-1792272638-EB5E0BF8995F | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 22:30:35 | VAS-1792272633-CC4C1ECBA73D | TELCO | TXN_COMPLETION | 1523.47ms | 500.00ms | Access Bank | NexBridge | MTN |