SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:36:53 | VAS-1792262212-18777A1AB2A5 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 19:36:34 | VAS-1792262192-86A43361EB32 | TELCO | TXN_COMPLETION | 1687.37ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:36:34 | VAS-1792262192-86A43361EB32 | AGGREGATOR | TXN_COMPLETION | 670.85ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:36:34 | VAS-1792262192-86A43361EB32 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:36:20 | VAS-1792262177-94F8057F46E9 | TELCO | TXN_COMPLETION | 1474.28ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:36:20 | VAS-1792262177-94F8057F46E9 | AGGREGATOR | TXN_COMPLETION | 1079.48ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:36:20 | VAS-1792262177-94F8057F46E9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:36:14 | VAS-1792262172-3850F10272BD | TELCO | TXN_COMPLETION | 914.96ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:36:14 | VAS-1792262172-3850F10272BD | AGGREGATOR | TXN_COMPLETION | 988.16ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:36:14 | VAS-1792262172-3850F10272BD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:35:54 | VAS-1792262153-AEE151572DD2 | AGGREGATOR | TXN_COMPLETION | 894.57ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:35:54 | VAS-1792262153-AEE151572DD2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:35:48 | VAS-1792262143-2B85AA383E91 | TELCO | TXN_COMPLETION | 2112.44ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:35:48 | VAS-1792262143-2B85AA383E91 | AGGREGATOR | TXN_COMPLETION | 2534.23ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:35:48 | VAS-1792262143-2B85AA383E91 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:35:39 | VAS-1792262138-856213D7D57C | AGGREGATOR | TXN_COMPLETION | 1192.99ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 19:35:39 | VAS-1792262138-856213D7D57C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 19:35:21 | VAS-1792262120-EADF1DBA964A | AGGREGATOR | TXN_COMPLETION | 1992.07ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:35:21 | VAS-1792262120-EADF1DBA964A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:34:59 | VAS-1792262099-69270D0F8C0D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | Airtel |