SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:47:47 | VAS-1792327666-9E0943C2931E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 13:47:40 | VAS-1792327659-9965CF335D15 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:47:26 | VAS-1792327644-6448884BFEC8 | TELCO | TXN_COMPLETION | 1166.91ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 13:47:20 | VAS-1792327637-2E268647EC2E | TELCO | TXN_COMPLETION | 2307.48ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 13:47:20 | VAS-1792327637-2E268647EC2E | AGGREGATOR | TXN_COMPLETION | 1015.08ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 13:47:20 | VAS-1792327637-2E268647EC2E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 13:47:10 | VAS-1792327629-66E954F4C805 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:46:55 | VAS-1792327614-B0592DAD4570 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 13:46:49 | VAS-1790529550-406DA057524A | MERCHANT | TXN_COMPLETION | 1798063.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 13:46:33 | VAS-1792327592-DAE4DA815FA3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:46:25 | VAS-1792327585-15741E6A05B9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 13:46:22 | VAS-1792327577-9BDF1AC291CF | TELCO | TXN_COMPLETION | 2090.52ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:46:22 | VAS-1792327577-9BDF1AC291CF | AGGREGATOR | TXN_COMPLETION | 2443.90ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:46:22 | VAS-1792327577-9BDF1AC291CF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:46:04 | VAS-1792327563-B5889B2DC98B | TELCO | TXN_COMPLETION | 911.88ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:46:04 | VAS-1792327563-B5889B2DC98B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:45:50 | VAS-1792327548-5397669BAA69 | TELCO | TXN_COMPLETION | 2095.17ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:45:50 | VAS-1792327548-5397669BAA69 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:45:19 | VAS-1791616221-E2BBBEB827A8 | MERCHANT | TXN_COMPLETION | 711327.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 13:45:06 | VAS-1792327504-8F6F9478CF3C | AGGREGATOR | TXN_COMPLETION | 2082.62ms | 400.00ms | Union Bank | NexBridge | MTN |