SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:23:51 | VAS-1792261431-48A9ED000502 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 19:23:41 | VAS-1792261421-B45D46035527 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:23:37 | VAS-1792261416-FAB2BC1712DD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:23:27 | VAS-1792261406-751DAE5F2139 | AGGREGATOR | TXN_COMPLETION | 964.11ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 19:23:23 | VAS-1792261401-4F76F53D5AAF | TELCO | TXN_COMPLETION | 1576.71ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:23:23 | VAS-1792261401-4F76F53D5AAF | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:23:19 | VAS-1792261397-C7583ADD5A1C | AGGREGATOR | TXN_COMPLETION | 2427.59ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:23:19 | VAS-1792261397-C7583ADD5A1C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:23:09 | VAS-1792261387-70F9CE2F1CE8 | TELCO | TXN_COMPLETION | 2522.90ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 19:23:03 | VAS-1792261382-D04E585C91F4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 19:22:59 | VAS-1792261377-FCCB2D300B9A | TELCO | TXN_COMPLETION | 801.56ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:22:59 | VAS-1792261377-FCCB2D300B9A | AGGREGATOR | TXN_COMPLETION | 1745.74ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:22:59 | VAS-1792261377-FCCB2D300B9A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:22:54 | VAS-1792261372-155C853DE69E | TELCO | TXN_COMPLETION | 1035.72ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:22:54 | VAS-1792261372-155C853DE69E | AGGREGATOR | TXN_COMPLETION | 1518.44ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:22:54 | VAS-1792261372-155C853DE69E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:22:50 | VAS-1792261367-D8813DDCC95F | AGGREGATOR | TXN_COMPLETION | 2418.40ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:22:33 | VAS-1792261352-278E4D771EF0 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:22:30 | VAS-1792261347-09F745A945A9 | TELCO | TXN_COMPLETION | 2337.78ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:22:30 | VAS-1792261347-09F745A945A9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |