SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3485 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3484 | Oct 12 | Primus VAS | Success Rate | 95.0% | 92.9% | 191 | QUEUED | CLOSED |
| SLB-20261012-3483 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3482 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3481 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3480 | Oct 12 | MTN | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3479 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261012-3478 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261012-3477 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3476 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 190 | QUEUED | CLOSED |
| SLB-20261012-3475 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3474 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261012-3473 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3472 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 173 | QUEUED | CLOSED |
| SLB-20261012-3471 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3470 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 168 | QUEUED | CLOSED |
| SLB-20261012-3469 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3468 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3467 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 190 | QUEUED | CLOSED |
| SLB-20261012-3466 | Oct 12 | Glo | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:41:04 | VAS-1792316462-2A9BA24B6E17 | AGGREGATOR | TXN_COMPLETION | 1479.97ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 10:40:55 | VAS-1792316455-DEFB00618C24 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:40:50 | VAS-1792316447-1C7FBAD02B7A | AGGREGATOR | TXN_COMPLETION | 1777.00ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 10:40:50 | VAS-1792316447-1C7FBAD02B7A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 10:40:42 | VAS-1792316440-B4BD0A50EAB4 | AGGREGATOR | TXN_COMPLETION | 1215.39ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:40:42 | VAS-1792316440-B4BD0A50EAB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:40:35 | VAS-1792316433-AC77EA13079E | TELCO | TXN_COMPLETION | 2482.71ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:40:35 | VAS-1792316433-AC77EA13079E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | TELCO | TXN_COMPLETION | 2510.88ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | AGGREGATOR | TXN_COMPLETION | 406.90ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | TELCO | TXN_COMPLETION | 2522.47ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | AGGREGATOR | TXN_COMPLETION | 2033.89ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:12 | VAS-1792316410-9D2FED9FC041 | AGGREGATOR | TXN_COMPLETION | 793.21ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | TELCO | TXN_COMPLETION | 969.63ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | AGGREGATOR | TXN_COMPLETION | 437.89ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:39:41 | VAS-1792316381-68D18F8DFFBA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 10:39:04 | VAS-1792316344-7DE5C2013813 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |