SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3485 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3484 | Oct 12 | Primus VAS | Success Rate | 95.0% | 92.9% | 191 | QUEUED | CLOSED |
| SLB-20261012-3483 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3482 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3481 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3480 | Oct 12 | MTN | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3479 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261012-3478 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261012-3477 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3476 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 190 | QUEUED | CLOSED |
| SLB-20261012-3475 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3474 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261012-3473 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3472 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 173 | QUEUED | CLOSED |
| SLB-20261012-3471 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3470 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 168 | QUEUED | CLOSED |
| SLB-20261012-3469 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3468 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3467 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 190 | QUEUED | CLOSED |
| SLB-20261012-3466 | Oct 12 | Glo | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:51:13 | VAS-1792281072-059AC67FF391 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:51:06 | VAS-1792281063-54D26799D497 | AGGREGATOR | TXN_COMPLETION | 2475.39ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:51:06 | VAS-1792281063-54D26799D497 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:50:58 | VAS-1792281057-F18A2264CE63 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 00:50:53 | VAS-1792281052-CFEC4C759501 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:50:39 | VAS-1792281038-D7A18C88DC2A | TELCO | TXN_COMPLETION | 1125.89ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 00:50:33 | VAS-1792281033-2B949B5C67F2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 00:50:14 | VAS-1792281013-18CC7D496349 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:50:10 | VAS-1792281008-523AB71088A8 | TELCO | TXN_COMPLETION | 1431.48ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:50:10 | VAS-1792281008-523AB71088A8 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:50:05 | VAS-1792281004-A3C44FD50711 | AGGREGATOR | TXN_COMPLETION | 586.86ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:50:05 | VAS-1792281004-A3C44FD50711 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:50:02 | VAS-1792280998-12104BB2C2E0 | TELCO | TXN_COMPLETION | 1077.06ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:50:02 | VAS-1792280998-12104BB2C2E0 | AGGREGATOR | TXN_COMPLETION | 2262.93ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:50:02 | VAS-1792280998-12104BB2C2E0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:49:56 | VAS-1792280993-E146A682557D | TELCO | TXN_COMPLETION | 2211.71ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:49:44 | VAS-1792280983-FE69040B4C50 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 00:49:41 | VAS-1792280979-6AF2A97B6F4C | TELCO | TXN_COMPLETION | 2149.81ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 00:49:41 | VAS-1792280979-6AF2A97B6F4C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 00:49:25 | VAS-1792280964-568EAD1294EB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |