SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3485 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3484 | Oct 12 | Primus VAS | Success Rate | 95.0% | 92.9% | 191 | QUEUED | CLOSED |
| SLB-20261012-3483 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3482 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3481 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3480 | Oct 12 | MTN | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3479 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261012-3478 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261012-3477 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3476 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 190 | QUEUED | CLOSED |
| SLB-20261012-3475 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3474 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261012-3473 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3472 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 173 | QUEUED | CLOSED |
| SLB-20261012-3471 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3470 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 168 | QUEUED | CLOSED |
| SLB-20261012-3469 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3468 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3467 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 190 | QUEUED | CLOSED |
| SLB-20261012-3466 | Oct 12 | Glo | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:31:05 | VAS-1792261863-B0F932FCC51D | TELCO | TXN_COMPLETION | 1711.32ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 19:31:05 | VAS-1792261863-B0F932FCC51D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 19:30:56 | VAS-1792261853-CF9177D5A1FC | AGGREGATOR | TXN_COMPLETION | 2433.28ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:30:25 | VAS-1792261824-9E8AF20F7BFF | AGGREGATOR | TXN_COMPLETION | 923.97ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:30:19 | VAS-1792261819-BC70F5591A11 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:30:15 | VAS-1792261814-9736ACC4A9FE | AGGREGATOR | TXN_COMPLETION | 773.81ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:30:15 | VAS-1792261814-9736ACC4A9FE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:30:00 | VAS-1792261799-14A6ED622027 | TELCO | TXN_COMPLETION | 503.76ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:30:00 | VAS-1792261799-14A6ED622027 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:29:50 | VAS-1792261789-641E661858B0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | TELCO | TXN_COMPLETION | 1887.45ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | AGGREGATOR | TXN_COMPLETION | 1786.99ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:36 | VAS-1792261775-43DE011BC141 | TELCO | TXN_COMPLETION | 1264.15ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:29:36 | VAS-1792261775-43DE011BC141 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:29:26 | VAS-1792261765-94936968B3FD | TELCO | TXN_COMPLETION | 1134.05ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:29:16 | VAS-1792261755-C58156A8EED5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:29:05 | VAS-1792261745-D384D8C79068 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:29:02 | VAS-1792261740-34A2CC2A0937 | AGGREGATOR | TXN_COMPLETION | 1755.62ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 19:29:02 | VAS-1792261740-34A2CC2A0937 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Airtel |