SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:29:06 | VAS-1792308544-255D5D1B7B62 | TELCO | TXN_COMPLETION | 1850.27ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 08:29:06 | VAS-1792308544-255D5D1B7B62 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 08:28:43 | VAS-1792308522-7166E15EFC85 | TELCO | TXN_COMPLETION | 1105.34ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 08:28:43 | VAS-1792308522-7166E15EFC85 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 08:28:35 | VAS-1792308515-69830C0F5D00 | AGGREGATOR | TXN_COMPLETION | 404.43ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:28:29 | VAS-1792308507-BE430239A068 | AGGREGATOR | TXN_COMPLETION | 1322.26ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:28:20 | VAS-1792308500-976F11C932D0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 08:28:06 | VAS-1792308485-01A18F8E5C2F | AGGREGATOR | TXN_COMPLETION | 402.20ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:28:06 | VAS-1792308485-01A18F8E5C2F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:27:45 | VAS-1792308463-2D213593CC5C | TELCO | TXN_COMPLETION | 1914.74ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:27:45 | VAS-1792308463-2D213593CC5C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:27:38 | VAS-1792308455-7B8B7697C534 | AGGREGATOR | TXN_COMPLETION | 2450.83ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 08:26:38 | VAS-1792308396-6A3E9C4B960A | AGGREGATOR | TXN_COMPLETION | 1825.89ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:26:23 | VAS-1792308381-48C8A73CF18E | TELCO | TXN_COMPLETION | 1603.65ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:26:23 | VAS-1792308381-48C8A73CF18E | AGGREGATOR | TXN_COMPLETION | 445.01ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:26:23 | VAS-1792308381-48C8A73CF18E | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:26:15 | VAS-1792308374-862E9B13E81D | TELCO | TXN_COMPLETION | 1116.00ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 08:26:15 | VAS-1792308374-862E9B13E81D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 08:26:08 | VAS-1792308366-0A5C4CC61676 | TELCO | TXN_COMPLETION | 889.61ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:26:00 | VAS-1792308359-2CF19B78EAFB | AGGREGATOR | TXN_COMPLETION | 1006.02ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |