SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:33:51 | VAS-1792334030-58D719F16B7E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 15:33:43 | VAS-1792334022-5026F75E815E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:33:29 | VAS-1792334008-49FB4E2222EA | AGGREGATOR | TXN_COMPLETION | 434.40ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 15:33:21 | VAS-1792334000-34FDE46930D4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 15:33:08 | VAS-1792333985-E5B95E722C99 | TELCO | TXN_COMPLETION | 1715.65ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:33:07 | VAS-1792333985-E5B95E722C99 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:32:46 | VAS-1792333963-7F30FEAB9C06 | TELCO | TXN_COMPLETION | 2386.24ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:32:46 | VAS-1792333963-7F30FEAB9C06 | AGGREGATOR | TXN_COMPLETION | 405.36ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:32:46 | VAS-1792333963-7F30FEAB9C06 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:32:22 | VAS-1792333941-958E369C7DF6 | AGGREGATOR | TXN_COMPLETION | 404.07ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:32:22 | VAS-1792333941-958E369C7DF6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:32:14 | VAS-1792333934-3901207150E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 15:31:55 | VAS-1792333911-31986806CCB5 | TELCO | TXN_COMPLETION | 1506.64ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:31:55 | VAS-1792333911-31986806CCB5 | AGGREGATOR | TXN_COMPLETION | 1955.37ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:31:55 | VAS-1792333911-31986806CCB5 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:31:39 | VAS-1792333896-7851804E9A89 | AGGREGATOR | TXN_COMPLETION | 2239.78ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 15:31:39 | VAS-1792333896-7851804E9A89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 15:31:29 | VAS-1792333889-E22313505913 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 15:31:15 | VAS-1792333874-BD1269C414C0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:31:00 | VAS-1792333859-085B2C18C9A3 | AGGREGATOR | TXN_COMPLETION | 423.28ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |