SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:17:25 | VAS-1792293440-616FB2B1E895 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:17:11 | VAS-1792293430-C8C53D0EBEB0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:17:06 | VAS-1792293426-F4B15D559865 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 04:17:02 | VAS-1792293420-F14E49D73B95 | TELCO | TXN_COMPLETION | 989.65ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:17:02 | VAS-1792293420-F14E49D73B95 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:16:56 | VAS-1792293415-E8CE7C9C4AD1 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:16:46 | VAS-1792293406-4B5B5E31363B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 04:16:41 | VAS-1792293401-1F66AD9A2569 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 04:16:36 | VAS-1792293396-8CE90AE88750 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 04:16:27 | VAS-1792293386-2B33661E6E03 | TELCO | TXN_COMPLETION | 686.29ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:16:24 | VAS-1792293381-469581FD49FF | TELCO | TXN_COMPLETION | 1707.99ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:16:24 | VAS-1792293381-469581FD49FF | AGGREGATOR | TXN_COMPLETION | 1148.18ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:16:24 | VAS-1792293381-469581FD49FF | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:16:12 | VAS-1792293371-140D863DA463 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 04:16:07 | VAS-1792293366-D3F570FC60F2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:15:58 | VAS-1792293356-BB223EBA2DBE | AGGREGATOR | TXN_COMPLETION | 1544.81ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 04:15:54 | VAS-1792293352-2A0554875F67 | TELCO | TXN_COMPLETION | 1898.85ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:15:49 | VAS-1792293347-B9F3F835FCD0 | TELCO | TXN_COMPLETION | 1989.16ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:15:49 | VAS-1792293347-B9F3F835FCD0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:15:44 | VAS-1792293342-B813CCDCDAD2 | AGGREGATOR | TXN_COMPLETION | 2073.99ms | 400.00ms | Union Bank | Telcos Direct | Airtel |