SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:49:42 | VAS-1792277380-1D92FE6D5429 | TELCO | TXN_COMPLETION | 749.75ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:49:27 | VAS-1792277366-6E78A4A3DC34 | TELCO | TXN_COMPLETION | 665.98ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:49:27 | VAS-1792277366-6E78A4A3DC34 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:49:21 | VAS-1792277361-B148F19D512D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:49:17 | VAS-1792277356-2B747C4D6BE3 | AGGREGATOR | TXN_COMPLETION | 962.28ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 23:49:08 | VAS-1792277346-70AD7B138186 | TELCO | TXN_COMPLETION | 1918.02ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:49:08 | VAS-1792277346-70AD7B138186 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:49:03 | VAS-1792277341-E7FA3B472AB3 | AGGREGATOR | TXN_COMPLETION | 1481.41ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:48:58 | VAS-1792277336-CB90526829DE | AGGREGATOR | TXN_COMPLETION | 1235.71ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:48:58 | VAS-1792277336-CB90526829DE | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:48:54 | VAS-1792277331-655D31728D19 | AGGREGATOR | TXN_COMPLETION | 1856.00ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:48:54 | VAS-1792277331-655D31728D19 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:48:44 | VAS-1792277322-1635C966B133 | TELCO | TXN_COMPLETION | 1472.08ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:48:44 | VAS-1792277322-1635C966B133 | AGGREGATOR | TXN_COMPLETION | 965.27ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:48:44 | VAS-1792277322-1635C966B133 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:48:38 | VAS-1792277317-E757B7A5182B | TELCO | TXN_COMPLETION | 1193.29ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:48:38 | VAS-1792277317-E757B7A5182B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:48:28 | VAS-1792277307-707CF157B90C | TELCO | TXN_COMPLETION | 937.56ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:48:28 | VAS-1792277307-707CF157B90C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:48:13 | VAS-1792277292-95B04AD4454E | AGGREGATOR | TXN_COMPLETION | 1197.32ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |