SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:43:58 | VAS-1792277036-37AEB1182511 | AGGREGATOR | TXN_COMPLETION | 1163.81ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:43:58 | VAS-1792277036-37AEB1182511 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:43:54 | VAS-1792277032-A1BD73A6421B | AGGREGATOR | TXN_COMPLETION | 2221.91ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:43:54 | VAS-1792277032-A1BD73A6421B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:43:47 | VAS-1792277027-3337788B90E0 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:43:42 | VAS-1792277022-C38BE2A7BC16 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:43:34 | VAS-1792277012-A95413C66C31 | AGGREGATOR | TXN_COMPLETION | 1663.01ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:43:31 | VAS-1792277007-9E5FFA8943EE | TELCO | TXN_COMPLETION | 2392.95ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:43:31 | VAS-1792277007-9E5FFA8943EE | AGGREGATOR | TXN_COMPLETION | 1108.20ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:43:30 | VAS-1792277007-9E5FFA8943EE | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:43:25 | VAS-1792277002-647129884475 | AGGREGATOR | TXN_COMPLETION | 2314.83ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:43:24 | VAS-1792277002-647129884475 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:43:18 | VAS-1792276997-2B202E53684B | TELCO | TXN_COMPLETION | 722.66ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:43:18 | VAS-1792276997-2B202E53684B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:43:15 | VAS-1792276992-0672F17D4630 | TELCO | TXN_COMPLETION | 2314.79ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:43:15 | VAS-1792276992-0672F17D4630 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:43:08 | VAS-1792276987-DC66234FC47E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:42:57 | VAS-1792276973-F71BC0D9A4EF | TELCO | TXN_COMPLETION | 2338.22ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:42:57 | VAS-1792276973-F71BC0D9A4EF | AGGREGATOR | TXN_COMPLETION | 2027.61ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:42:57 | VAS-1792276973-F71BC0D9A4EF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |