SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:50:48 | VAS-1792273847-85672D95A2D5 | AGGREGATOR | TXN_COMPLETION | 1606.95ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:50:24 | VAS-1792273822-F7A69C8E2503 | AGGREGATOR | TXN_COMPLETION | 1815.98ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:50:18 | VAS-1792273817-E6CFD69841FE | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:50:13 | VAS-1792273812-EDA944E8ABB1 | AGGREGATOR | TXN_COMPLETION | 426.96ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:50:13 | VAS-1792273812-EDA944E8ABB1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:50:00 | VAS-1792273797-C129F7BF9F37 | TELCO | TXN_COMPLETION | 2298.77ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 22:50:00 | VAS-1792273797-C129F7BF9F37 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 22:49:55 | VAS-1792273793-BA872FE980A0 | TELCO | TXN_COMPLETION | 2521.28ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:49:55 | VAS-1792273793-BA872FE980A0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:49:43 | VAS-1792273783-3AC1B0EAF41C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:49:38 | VAS-1792273778-8EC9F6858F5E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:49:33 | VAS-1792273773-15DE6487BC54 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 22:49:20 | VAS-1792273758-13F612888F4A | TELCO | TXN_COMPLETION | 1214.25ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:49:08 | VAS-1792273743-2D4014B15A0F | TELCO | TXN_COMPLETION | 2139.34ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 22:49:08 | VAS-1792273743-2D4014B15A0F | AGGREGATOR | TXN_COMPLETION | 2304.40ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 22:49:08 | VAS-1792273743-2D4014B15A0F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 22:48:51 | VAS-1792273729-F0FAB0E0E0FE | TELCO | TXN_COMPLETION | 765.69ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:48:51 | VAS-1792273729-F0FAB0E0E0FE | AGGREGATOR | TXN_COMPLETION | 1303.71ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:48:46 | VAS-1792273724-C52F800F69B9 | TELCO | TXN_COMPLETION | 1953.11ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:48:46 | VAS-1792273724-C52F800F69B9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Airtel |