SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:00:26 | VAS-1792270825-B0F5224F7E66 | TELCO | TXN_COMPLETION | 1244.57ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:00:26 | VAS-1792270825-B0F5224F7E66 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:00:23 | VAS-1792270820-F4612E79D5CB | AGGREGATOR | TXN_COMPLETION | 2481.71ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 22:00:23 | VAS-1792270820-F4612E79D5CB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 22:00:07 | VAS-1792270806-7A67A62EF6C4 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:00:02 | VAS-1792270800-C5C0757655D1 | AGGREGATOR | TXN_COMPLETION | 1319.62ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:00:02 | VAS-1792270800-C5C0757655D1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:59:41 | VAS-1792270781-125E8A1CC438 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:59:38 | VAS-1792270776-39B229E9F6F8 | AGGREGATOR | TXN_COMPLETION | 2455.18ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:59:38 | VAS-1792270776-39B229E9F6F8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:59:33 | VAS-1792270771-FFAD01BC37BA | AGGREGATOR | TXN_COMPLETION | 2072.71ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:59:33 | VAS-1792270771-FFAD01BC37BA | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:59:26 | VAS-1792270766-1877F14635DF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 21:59:21 | VAS-1792270761-A540C6CB793F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 21:59:21 | VAS-1792270756-5C2AEE7FB477 | TELCO | TXN_COMPLETION | 1049.60ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:59:10 | VAS-1792270746-52AC696F9A04 | TELCO | TXN_COMPLETION | 1483.15ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:59:10 | VAS-1792270746-52AC696F9A04 | AGGREGATOR | TXN_COMPLETION | 2271.59ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:59:10 | VAS-1792270746-52AC696F9A04 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:59:03 | VAS-1792270741-5AFB8AC4283D | TELCO | TXN_COMPLETION | 1340.40ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:59:03 | VAS-1792270741-5AFB8AC4283D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |