SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:10:38 | VAS-1792336237-FEC6ECD181A7 | AGGREGATOR | TXN_COMPLETION | 439.41ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 16:10:38 | VAS-1792336237-FEC6ECD181A7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 16:10:23 | VAS-1792336223-A56D2A73F4C8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:10:05 | VAS-1792336201-0DFE64E9BED0 | TELCO | TXN_COMPLETION | 2235.26ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 16:10:05 | VAS-1792336201-0DFE64E9BED0 | AGGREGATOR | TXN_COMPLETION | 2345.61ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 16:10:05 | VAS-1792336201-0DFE64E9BED0 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 16:09:54 | VAS-1792336193-9874682D6B3F | AGGREGATOR | TXN_COMPLETION | 838.01ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 16:09:40 | VAS-1792336178-8A513C74A36F | TELCO | TXN_COMPLETION | 1964.51ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 16:09:24 | VAS-1792336163-93C21C5D6783 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 16:08:54 | VAS-1791681121-975AB6BD6AC3 | MERCHANT | TXN_COMPLETION | 655025.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 16:08:40 | VAS-1792336119-8EE004C2BFC0 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 16:08:12 | VAS-1792336089-AC142B36005B | TELCO | TXN_COMPLETION | 1550.29ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:08:12 | VAS-1792336089-AC142B36005B | AGGREGATOR | TXN_COMPLETION | 750.04ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:08:12 | VAS-1792336089-AC142B36005B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:07:35 | VAS-1792336053-485A85DFA416 | AGGREGATOR | TXN_COMPLETION | 1879.54ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:07:12 | VAS-1792336030-46F33591E691 | TELCO | TXN_COMPLETION | 1921.34ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 16:07:03 | VAS-1792336023-B351935DFE36 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 16:06:56 | VAS-1792336015-5507CFFF68BE | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:06:49 | VAS-1792336008-26375FC7271F | AGGREGATOR | TXN_COMPLETION | 950.11ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:06:49 | VAS-1792336008-26375FC7271F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |