SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3465 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3464 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3463 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3462 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 160 | QUEUED | CLOSED |
| SLB-20261012-3461 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.6% | 170 | QUEUED | CLOSED |
| SLB-20261012-3460 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 191 | QUEUED | CLOSED |
| SLB-20261012-3459 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.2% | 186 | QUEUED | CLOSED |
| SLB-20261012-3458 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | CLOSED |
| SLB-20261012-3457 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 165 | QUEUED | CLOSED |
| SLB-20261012-3456 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3455 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20261012-3454 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261012-3453 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3452 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.1% | 189 | QUEUED | CLOSED |
| SLB-20261012-3451 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3450 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20261012-3449 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 160 | QUEUED | CLOSED |
| SLB-20261012-3448 | Oct 12 | MTN | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3447 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.7% | 138 | QUEUED | CLOSED |
| SLB-20261012-3446 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:34:03 | VAS-1792298041-37BADAADB6E7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:33:57 | VAS-1792298036-AB4E52553077 | AGGREGATOR | TXN_COMPLETION | 1415.82ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 05:33:57 | VAS-1792298036-AB4E52553077 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | TELCO | TXN_COMPLETION | 997.87ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | AGGREGATOR | TXN_COMPLETION | 2052.86ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:39 | VAS-1792298016-DA6100798941 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:33:27 | VAS-1792298006-6E02FED4F5A9 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:33:19 | VAS-1792297996-E7EBC2E20CEC | AGGREGATOR | TXN_COMPLETION | 2073.22ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 05:33:19 | VAS-1792297996-E7EBC2E20CEC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 05:33:12 | VAS-1792297992-A81646D9C817 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:32:51 | VAS-1792297967-111E96933DD0 | TELCO | TXN_COMPLETION | 2106.96ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:51 | VAS-1792297967-111E96933DD0 | AGGREGATOR | TXN_COMPLETION | 1527.44ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:50 | VAS-1792297967-111E96933DD0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:32:43 | VAS-1792297962-BEA7E4C24C6C | AGGREGATOR | TXN_COMPLETION | 1060.59ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:32:38 | VAS-1792297957-71FD0D28A522 | AGGREGATOR | TXN_COMPLETION | 826.40ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:32:38 | VAS-1792297957-71FD0D28A522 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | TELCO | TXN_COMPLETION | 2406.93ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | AGGREGATOR | TXN_COMPLETION | 669.33ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:35 | VAS-1792297952-75B6BA58BA54 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:32:27 | VAS-1792297942-9981EF926597 | TELCO | TXN_COMPLETION | 2415.37ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |